Commercial Requester Information Handbook- Table of Contents

Foreword Mission Statement Information Services Program DMV Record Release Permissible Use(s)/Purpose Terms and Conditions: Page 1 Page 2

CHAPTER ONE - Commercial Requester Accounts

Who can apply for a Commercial Requester Account (CRA)?

How do I apply for a CRA and requester code?

Which forms do I need to complete for an End-User application?

Are there different types of accounts and what do I need for each type?

Is there a fee for the Commercial Requester Account?

How will I know if my application is approved?

When will by account expire?

Will I be notified to renew my account?

Are the fees refundable if I don’t qualify for an account and requester code?

How much do the records cost?

When am I required to report changes to my account?

How do I report changes to my account?

Whom do I contact if I have questions about my application, or to check on the status of my application?

Surety Bond Information

Do I need a bond to apply for a Commercial Requester Account?

What is the amount of the bond?

Where can I obtain a surety bond?

What information should the bond contain?

How long must the bond be maintained?

CHAPTER TWO - Customer Information Security Requirements (new)

Part I -General Provisions

Part II-Security Requirements

Part III-Additional Security Requirements for

(a) Confidential Residence Address Access
(b) Service Providers
(c) On-Line (Direct) Access-Direct Requester
(d) On-Line Security Administration

1. Security Administration
2. Security Administrator
3. Access Control Administrator
4. Review Security Administration
5. User ID/Password Standards

(e) On-Line (Direct) Access-Indirect Requester
(f) Internet
(g) Batch Processing

Part IV - Additional Information

What are the available methods to receive information from DMV?

Can I use the information received from DMV for any purpose?

Can I retain, combine, link, or store the information I receive from DMV?

If I am a "consumer reporting agency" as defined in 15 USCS 1681a(f) of the Fair Credit Reporting Act FCRA) and must retain information to comply with FCRA requirements, how long can I keep this information?

What do I do with the record information when it is no longer needed?

If I have someone acting as my agent, can I release confidential information to that person?

Are there any DMV forms that must be signed by someone acting as my agent or by my employees?

Do I need to have any written procedures in place for information security?

Where must these procedures be kept?

Do I need to have anyone in charge of securing this information?

Are there any other security requirements I or my employees must be aware of if accessing DMV information by computer?

Do I need to keep any logs of the information I request?

What information must the log contain?

How long must the log be retained?

Who should I notify if I suspect fraud or misuse of DMV record information?

CHAPTER THREE - Audit Requirements

Will my account be audited?

How are account holders selected?

What happens during the audit process?

What do I need for the audit?

What is supporting documentation?

What happens after the audit?

Can DMV take any other actions?

Is there anything else I should know about the audit?

If my account is terminated, either voluntarily or involuntarily, what should I do?

If my account is terminated and I am notified to surrender my records where should they be sent?

CHAPTER FOUR - Monthly Billing Statement

When will I be billed?

When is my bill due?

What do I submit with my payment?

What happens if I do not pay my bill on time?

If I have a dispute about my bill, what should I do?

Can I note any changes to my address on the payment stub?

Who can I call if I have questions about my bill?

GENERAL INFORMATION

General Questions

Glossary

Forms and Contact Numbers

Survey Form ((pdf document)