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1. Which DMV office did you call? Choose One Alturas Arleta Arvin Auburn Bakersfield (F St.) Bakersfield (Schirra) Banning Barstow Bell Gardens Bellflower Bishop Blythe Brawley Capitola Carmichael Chico Chula Vista Clovis Coalinga Colusa Compton Concord Corte Madera Costa Mesa Crescent City Culver City Daly City Davis Delano El Cajon El Centro El Cerrito Escondido Eureka Fairfield Fall River Mills Folsom Fontana Fort Bragg Fremont Fresno (W. Olive) Fresno (Blackstone) Fullerton Garberville Gilroy Glendale Goleta Grass Valley Hanford Hawthorne Hayward Hemet Hollister Hollywood (N. Cole Ave.) Hollywood (Vine) Indio Inglewood Jackson King City Laguna Hills Lake Isabella Lakeport Lancaster Lincoln Park Lodi Lompoc Long Beach Los Angeles (S. Hope St.) Los Banos Los Gatos Madera Manteca Mariposa Merced Modesto Montebello Mount Shasta Mountain View Napa Needles Newhall Norco Novato Oakland (Claremont) Oakland (Coliseum) Oceanside Orland Oroville Oxnard Palm Springs Palmdale Paradise Pasadena Paso Robles Petaluma Pittsburg Placentia Placerville Pleasanton Pomona Porterville Poway Quincy Rancho Cucamonga Red Bluff Redding Redlands Redwood City Reedley Ridgecrest Riverside (Brockton Ave.) Riverside East (Rivercrest Dr.) Rocklin Roseville Sacramento (Broadway) Sacramento South (Florin Mall Dr.) Salinas San Andreas San Bernardino (Waterman) San Bernardino (CDL Test Center) San Clemente San Diego (Normal St.) San Diego Clairemont (Derrick Dr.) San Francisco San Jose San Luis Obispo San Mateo San Pedro San Ysidro Santa Ana Santa Barbara Santa Clara Santa Maria Santa Monica Santa Paula Santa Rosa Santa Teresa Seaside Shafter Simi Valley Sonora South Lake Tahoe Spring Valley Stockton Susanville Taft Temecula Thousand Oaks Torrance Tracy Truckee Tulare Turlock Twentynine Palms Ukiah Vacaville Vallejo Van Nuys Ventura Victorville Visalia Walnut Creek Watsonville Weaverville West Covina West Sacramento CDL Westminster Whittier Willows Winnetka Woodland Yreka Yuba City
2. How many times, if any, did you get a busy signal? Zero (Connected first try) 1 Time 2 to 3 Times 4 to 5 Times 6 to 10 Times 11 to 15 Times 16 to 20 Times More than 20 Times
3. If you were placed on hold, how long did you wait? N/A (Not placed on hold) 1 to 5 Minutes 6 to 10 Minutes More than 10 Minutes
4. Did the DMV employee offer to send you forms? Yes No
5. I received courteous service. Strongly Agree Agree Disagree Strongly Disagree
6. I received the information I needed. Strongly Agree Agree Disagree Strongly Disagree
7. How many phone calls to the DMV did it take to obtain all the information you needed? 1 2 More than 2
8. How was our service this time compared to prior phone calls? Better About the same Worse N/A (Was my first call to DMV)
9. Overall, how would you rate the service you received? Excellent Above Average Satisfactory Unsatisfactory
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