Frequently Asked Questions about Driving and Traffic School Complaints
Listed below are the most frequently asked questions. This list is not all inclusive nor is it intended to be. If you have any questions, please call (916) 229-3154.
Can the DMV recommend a driving school?
The department may not refer persons to a specific school.
Can the DMV give me legal advice regarding my problem with a school?
The department cannot give legal advice or discuss a case prior to investigating a complaint.
Can the DMV help me with a contract dispute?
The department cannot facilitate the settlement of a contract dispute between a driving school or a traffic violator school and their customers.
Can the DMV investigate a complaint against someone who is not a driving or traffic violator school owner, operator or instructor?
The department cannot investigate complaints against private parties, unless the complaint is about activity as an unlicensed driving school or traffic violator school owner, operator or instructor.
If I have a complaint against a school that is not within the DMV jurisdiction what other remedies do I have?
You can seek remedy through the courts, which may order actions to settle your dispute. You can find small claims courts in the county government pages of your local telephone directory.
Can the DMV get me a refund from a school I am not satisfied with?
The department cannot act as a go between to settle a dispute between a driving school or a traffic violator school and their customers.
How do I file a complaint with the Department of Motor Vehicles?
The Driving School and Traffic Violator School Complaint form, OL620 is available on the department's website or by calling (916) 229-3154.