We are excited to provide our customers with information regarding DMV's performance as a department. DMV Performs serves as a one-stop shop for customers to check in on how we are doing and to see what we have planned for the future.
DMV’s Strategic Plan serves as a roadmap to where DMV is going over the next 24 months, how we are going to get there, and how we will know if we have realized our intended outcomes.
Take a moment to see what we have planned for the future.
At DMV, we use performance measures to gauge our progress towards achieving our goals. The performance measures listed below serve as indicators of how well DMV is performing.
Field Office Wait Times
Each year, DMV handles approximately 27 million customer transactions at our 169 field office locations. We make every effort to give our customers a field office experience that is quick and easy.
You can view actual wait times in the field office of your choosing and see how they compare to other field offices in the general area.
Where Do Your Fees Go?
Your DMV fees go a long way toward paying for important state and local government services, and environmental and highway-related projects.
Please click on the link below to see how your DMV Fees are distributed.
Driver License Renewal Customers Served
DMV offers several ways for our customers to complete their business with us. As an alternative to field office service, customers may renew their driver license via mail, telephone or Internet. This performance measure shows the number of driver license renewal customers served, by service option.
- Driver License Renewal Customers Served
Vehicle Registration Renewal Customers Served
Other than being served in a field office, customers may renew their vehicle registration by dropping it in the mail, calling one of our Call Centers, going online, going into a local Auto Club, using one of our participating Business Partners or by using one of our self-service terminals available in select field offices.
Contact us at SPO@DMV.ca.gov with your questions and comments.