Renewal Customers Served Fiscal Year 2010 - 2011

DRIVER LICENSE RENEWAL CUSTOMERS SERVED
SERVICE DELIVERY TYPEJUL-SEP 2010OCT-DEC 2010JAN-MAR 2011 APR-JUN 2011YTD TOTAL
Mail 397,535 340,473 379,429 191,082 1,308,519
Internet 255,939 210,327 234,244 140,733 841,243
Telephone 6,567 17,620 17,831 9,779 51,797
Field Office 721,659 707,162 693,573 631,144 2,753,538

Driver License renewals in Fiscal Year 2010-2011.

Please Note: This chart does not reflect data for driver license renewals completed by telephone.


VEHICLE REGISTRATION RENEWAL CUSTOMERS SERVED
SERVICE DELIVERY TYPEJUL-SEP 2010OCT-DEC 2010 JAN-MAR 2011 APR-JUN 2011YTD TOTAL
Mail 2,557,942 2,230,953 2,372,552 1,635,991 8,797,438
Internet 1,730,503 1,457,547 1,686,343 1,336,737 6,211,130
Telephone 35,330 30,184 37,569 33,436 136,519
Field Office 1,674,759 1,501,296 1,579,630 1,423,067 6,178,752
Auto Club 886,143 774,770 832,961 748,931 3,242,805
Business Partner Automation 169,367 184,185 225,555 207,385 786,492
Self Service Terminals (SST)* N/A 1,825 16,100 95,363 113,288
Other 295,717 305,086 349,961 313,457 1,264,221

*The first SST became available on 10/27/10.


Driver License renewals in Fiscal Year 2010-2011.

Please Note: This chart does not reflect data for vehicle registration renewals completed by telephone, Business Partner Automation, or by our Self Service Terminals (SST).