Renewal Customers Served Fiscal Year 2011-2012

 

DRIVER LICENSE RENEWAL CUSTOMERS SERVED
SERVICE DELIVERY TYPE JUL-SEP 2011 OCT-DEC 2011 JAN-MAR 2012 APR-JUN 2012YTD TOTAL
Mail 118,233 98,047 102,928 243,397 562,605
Internet 93,050 91,781 95,629 153,133 433,593
Telephone 8,262 6,600 6,441 13,625 34,928
Field Office 120,682 104,343 94,845 115,160 435,030

 


Driver License Renewal Customers Served in Fiscal Year 2011-2012.

Please Note: This chart does not reflect data for driver license renewals completed by telephone.


VEHICLE REGISTRATION RENEWAL CUSTOMERS SERVED
SERVICE DELIVERY TYPE JUL-SEP 2011 OCT-DEC 2011 JAN-MAR 2012 APR-JUN 2012YTD TOTAL
Mail 2,966,934 2,198,526 2,550,962 2,579,798 10,296,220
Internet 2,206,297 1,543,154 1,731,178 1,786,371 7,267,000
Telephone 96,770 52,620 56,421 62,992 268,803
Field Office 1,532,136 1,422,889 1,564,387 1,588,149 6,077,561
Auto Club 1,001,257 753,874 804,260 817,755 3,377,146
Business Partner Automation 224,109 192,768 248,264 242,090 907,231
Self Service Terminals (SST) 164,684 159,502 196,477 172,260 692,923
Other 109,353 102,572 111,925 120,019 443,869

 


Vehicle Registration Renewals Customers Served in Fiscal Year 2011-2012.

Please Note: This chart reflects data for the top four ways customers choose to renew their vehicle registration. Please refer to the table above for DMV’s other service delivery types.