Renewal Customers Served Fiscal Year 2012-2013

 

DRIVER LICENSE RENEWAL CUSTOMERS SERVED
SERVICE DELIVERY TYPE JUL-SEP 2012 OCT-DEC 2012 JAN-MAR 2013 APR-JUN 2013 YTD TOTAL
Mail 318,035 272,060 337,142 312,169 1,239,406
Internet 189,963 180,095 207,754 208,143 785,955
Field Office 161,039 148,626 155,925 157,095 622,685
Telephone 17,999 14,278 17,498 18,371 68,146
Total 687,036 615,059 718,319 695,778 2,716,192

 


Driver License Renewal Customers Served in Fiscal Year 2012-2013.


VEHICLE REGISTRATION RENEWAL CUSTOMERS SERVED
SERVICE DELIVERY TYPE JUL-SEP 2012 OCT-DEC 2012 JAN-MAR 2013 APR-JUN 2013 YTD TOTAL
Mail 2,377,683 2,068,688 2,284,664 2,313,057 9,044,092
Internet 1,750,345 1,568,323 1,798,196 1,860,456 6,977,320
Field Office 1,462,604 1,379,722 1,303,944 1,430,985 5,577,255
Auto Club 779,839 693,301 767,422 790,593 3,031,155
Business Partner Automation 258,747 249,706 331,739 338,877 1,179,069
Self Service Terminals (SST) 181,068 166,878 191,991 198,691 738,628
Headquarters 100,387 89,840 107,615 108,490 406,332
Phone 58,203 58,704 53,008 54,448 224,363
Total 6,968,876 6,275,162 6,838,579 7,095,597 27,178,214

 


Vehicle Registration Renewals Customers Served in Fiscal Year 2012-2013.

Please Note: This chart reflects data for the top four ways customers choose to renew their vehicle registration. Please refer to the table above for DMV’s other service delivery types.