Driver License and Identification ID Card Information
Review the letter carefully to determine if your name, birth date, and social security number are correct.
If the name on the letter differs slightly from your true full name, such as, John D. Doe vs. John David Doe or Sally James Smith vs. Sally smith James, then:
- Call the DMV's SSN Problem Resolution Unit at (916) 657-7790 or your local field office at 1 (800) 777-0133 and provide your correct name. If calling from outside the United States, please call (916) 229-0370. Please have your driver license number available when you call.
- Write your social security number in the boxes in the lower right hand corner of the Request for Verification of Information letter and return the bottom portion of the letter to DMV in the envelope provided. You do not have to contact the local office.
- Make an Appointment(s) with your local DMV office either online or by calling 1 (800) 777-0133. If calling from outside the United States, please call (916) 229-0370.
- Bring in acceptable birth date documentation.
- If your name has changed due to marriage, divorce, adoption, etc., follow the steps for a Name Change.
- These letters are generated when the information on the DMV database does not match the information on the Social Security Administration database. The Data that must match is your name, birth date, and social security number before your driver license or identification card can be issued. This verification is done for all driver license and identification card applications.
- Contact the Social Security Administration online at www.ssa.gov or call their toll free number at 1 (800) 772-1213.
After you have given DMV the information, the information will be sent to Social Security Administration for verification. If your name, birth date and social security number matches Social Security Administration's records, you will receive your driver license or identification card. If they do not match, you will receive another Request for Verification of Information letter.
DMV began collecting social security numbers for all commercial driver license application in 1989. In 1992, the Legislature authorized DMV to begin collecting social security numbers from original driver license and identification card applicants. The collection of social security numbers from renewal driver license and identification card applicants began in 1993.
Originally, social security numbers were verified visually in the local DMV offices. Electronic verification of social security numbers with the Social Security Administration adds to the accuracy, reliability, and integrity of your driver license and identification card. Electronic verification is just one of the steps that DMV is taking to reduce driver license and identification fraud. For more information concerning identification fraud, visit Fraud and Identity Theft Information.