Frequently Asked Questions (FAQs)

We have assembled answers to the questions we are asked most frequently.

Links below go to web screen “Driver License and Identification (ID) Card Information.”

What is the Online Appointment System?

The Online Appointment System provides an additional method for scheduling an appointment before you visit a California DMV office. Appointments are available at all DMV offices and may be scheduled up to 45 days in advance for driver license, identification card, and vehicle registration services.

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Who can use DMV's Online Appointment System?

Anyone who needs to visit a DMV office can use this appointment system.

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Will I have better access to appointments by using the Internet versus using the telephone?

No, appointment availability is the same for either method. However, not all appointment services are available online. If you need to schedule a behind-the-wheel drive test, or schedule multiple appointments, please call your local DMV office at 1-800-777-0133.

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Are appointments available at all DMV offices?

Yes, the Online Appointment(s) System will allow you to search for an appointment at any DMV office.

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Are behind-the-wheel drive test appointments available online?

Yes, Driving tests Appointment(s) for non-commercial class C and motorcycle are available Online. For all other driving test appointments, please call 1-800-777-0133.

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What do I need to bring to my appointment?

Please refer to the following links for information:

Driver License and Identification Card Information
Vehicle Registration and Title Information
How to Prepare for Your Driving Test

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What types of appointments are available?

There are three general appointment categories available. They are Driving Tests for non-commercial Class C, (basic license) and motorcycle, Driver License Services, and Vehicle Registration Services. Examples of the types of services offered for these categories include, but are not limited to:

  • Driving Test for Noncommercial Class C (basic license)
  • Driving Test for Motorcycle
  • Driver License Services
  • Driver License and Instruction Permit
  • Identification Card
  • Driver License Printouts
  • Proof of Insurance
  • Ambulance Driver Certificate
  • School Bus Certificate
  • Occupational Licenses
  • Vehicle Code book purchase
  • Dishonored check clearance

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Can I make an appointment to register my vehicle?

Yes, but most vehicle registration related items may be handled through the mail. For more information about completing registration through the mail, please refer to Vehicle Registration and Title Information, or call your local DMV office at 1-800-777-0133.

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Can I schedule a driving test appointment using the online Appointment System?

Yes, you can make a driving test Appointment(s) for a non-commercial Class C (automobile) and/or motorcycle using the Appointment system online.

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Can I make more than one driving test appointment for the same class of license?

No, you may only schedule one driving test appointment per customer, per class of license.

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Can I make an appointment to do more than one thing, such as register my vehicle and renew my driver license?

Yes, you may schedule an appointment for up to three items of business using the Appointment(s) System online.

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What is an "item" for online appointments?

An "item" is one driver license/identification card or one vehicle registration transaction. Examples include, but are not limited to the following:

  • Changing your name on your driver license
  • Applying for an identification card
  • Renewing your driver license
  • Transferring a vehicle title
  • Picking up personalized plates or
  • Applying for a disabled person placard

You may schedule any combination of three people and/or three items for your online appointment. Examples of appointments that can be made include:

  • You want to change your name and address on your driver license (1), your spouse wants to change the address on their driver license (2) and you want to transfer a vehicle (3). The total number of items is three and the total number of people is two (you and your spouse).
  • You want to renew your driver license (1), your daughter want to apply for her driver license (2) and your mother wants to apply for an identification card (3). The total number of items is three and the total number of people is three (you, your daughter and your mother).
  • You want to register a vehicle (1), transfer a motorcycle (2), and get a replacement (duplicate) driver license (3). The total number of items is three and the total number of people is one (you).

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Can I make an appointment for someone other than myself?

Yes, however you will need to provide the name and daytime phone number of the person for whom you are requesting an appointment. If you are scheduling a behind-the-wheel driving test, a valid permit/driver license number and date of birth are required.

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I need to reinstate my driving privilege. Can I make an appointment online to handle this?

Yes, however, reinstatement requirements vary depending on the situation. To determine your eligibility and obtain information regarding reinstatement requirements, please call your local DMV office at 1-800-777-0133.

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What hours and days of the week are appointments available?

Office hours vary from location to location.

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I need to come into a DMV office today. Can I make an appointment for today?

No, same day appointments are not available online or by telephone at this time.

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How far in advance can I schedule an appointment?

You may schedule an appointment up to 45 days in advance.

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Why is a telephone number required to make an appointment?

A telephone number is required for confirmation purposes, and in case the department needs to contact you to reschedule your appointment.

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I am having trouble finding a convenient appointment date. What do I do?

Appointments are based upon availability. Try searching for available appointments in other offices in your surrounding area.

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After searching for a more suitable appointment date/time, I decided to accept the first appointment that I was offered. But when I tried to schedule the appointment, the system said the appointment date/time is no longer available. What happened?

Appointment dates/times, that are not accepted, are released for use by other customers.

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The customer information is incorrect on the pre-confirmation page. Can I correct this?

Yes, you may correct the customer information by clicking on the "Change Info" button. However, the previously displayed appointment date/time may no longer be available.

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I am unable to print my confirmation page. Will my appointment be valid?

Yes, your appointment will be valid even if you have trouble printing the confirmation page. Please write down all pertinent confirmation information and bring it with you to your appointment.

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I am not sure that my online appointment was confirmed. Is there a way to check?

Yes, use the "View or Cancel" option on the Welcome or Confirmation Page of the Online Appointment System

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Can I view an existing appointment or cancel an appointment over the Internet?

Yes, use the View/Cancel option from the Welcome or Confirmation page of the Online Appointment System.

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If I made an appointment by telephone or in person, can I still cancel the appointment online?

Yes, use the View/Cancel option on the Welcome or Confirmation page of the Online Appointment System.

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What is a non-commercial Class C Drivers License?

A non-commercial Class C driver license is the basic license that permits you to drive:

  • Any 2-axle vehicle with a GVWR of 26,000 lbs. or less.
  • Any 3-axle vehicle weighing 6,000 lbs. or less gross.
  • Any housecar, 40 feet or less.
  • A vanpool vehicle, designed to carry more than 10 but less than 15 persons including the driver.
  • A motorized scooter.

For additional information, see License Classes in the California Drivers Handbook.

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How do I obtain a motorcycle license?

Please refer to the following links for information:

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