Online Driving Record Frequently Asked Questions

The following are answers to frequently asked questions (FAQs) regarding Driver or Vehicle/Vessel Record.

  1. Why must I be a certified user to get my driver or vehicle/vessel record?
    To ensure your information remains private and secure. Please refer to “Privacy/Security” for more information regarding DMV's Internet Privacy Statement.
     
  2. Why is cost for the driver record online $2.00 versus $5.00 if I request it via mail or in a field office?
    The record provided online is not considered an official document.
     
  3. How do I get the driver and/or vehicle/vessel record if I pay online? What if I closed out the shopping cart confirmation page?
    Once you have successfully paid for your record, you will be prompted to view and print your record. Once you have closed the shopping cart confirmation page, you will need to make another purchase if you wish to view your record.

  4. What is reflected on the vehicle/vessel record?
    The online vehicle/vessel record reflects what is on the current record of the vehicle/vessel (i.e. current registered owners name, legal owners name, vehicle/vessel description, registration status, etc.), it does not show the ownership history of a vehicle/vessel.
     
  5. Can I get a driver and/or vehicle/vessel record mailed to me if I order online?
    Online requests only allow for viewing online and printing to your printer. If you would like a printout mailed to you, please complete the INF1125 form. Mail the completed form and the fee to the DMV Headquarters address displayed on the form.
     
  6. Will the address appear on the driver and/or vehicle/vessel record printout?
    Your address will appear on the printout if you request it to appear and the address information you provide matches the information on your DMV record.
     
  7. I requested to have my address show on my printout, why does it not show on the screen?
    DMV has elected to not place your address information on the screen for your privacy protection. Your address will be displayed on the physical printout.
     
  8. How do I view my driver and/or vehicle/vessel record? Where do I view it? What if I closed out the shopping cart confirmation page?
    Once you have successfully paid for your record, you will be prompted to view and print your record. Once you have closed the shopping cart confirmation page, you will need to make another purchase if you wish to view your record.
     
  9. If the information in the driver record is incorrect, how do I get that corrected?
    If you believe information contained in your driving is incorrect you may report this concern by completing a Report Of Incorrect Record Form DL207, or Report Of Incorrect Driver Record Traffic Collision Form DL207A, which can be found online. Additionally, you can present an Abstract/Document Error Form DL157 or Abstract Of Court Record or correspondence from the court or law enforcement agency.
     
  10. If the information in the vehicle/vessel record is incorrect, how do I get that corrected?
    If you believe information contained in your vehicle record is incorrect, please contact DMV at 1-800-777-0133 for assistance.

  11. Why is my Vehicle Record currently unavailable through the internet?
    There are various reasons that you may not access your Vehicle Record online. If you would like to order a print out, complete an INF 1125 form and mail to the DMV Headquarters address displayed on the form with the appropriate fee.

  12. How do I get the ownership history of my vehicle/vessel?
    To obtain the ownership history of a vehicle/vessel, please complete an INF 70 form. Mail the completed form and the fee to the DMV Headquarters address displayed on the form.

  13. How do I contact the DMV for help with technical issues I am experiencing with DMV's online services?
    For assistance with technical issues while using our online services, you may reach us by telephone at 1-877-563-5213. The Online Technical Support Call Center business hours are: Monday, Tuesday, Thursday, Friday 8 am to 5 pm, Pacific time and Wednesday 9 am to 5 pm, Pacific time.