DMV Internet Privacy

This statement discloses the DMV's information gathering and dissemination practices regarding our Web site.

What information do we collect?

Our web server software automatically logs the following information each time someone visits our website:

Information Definition
DateDate the visit occurred.
TimeTime the visit occurred.
Client IPUnique Internet Protocol address of the website visitor. This will sometimes be masked by a proxy or other such equipment that connects the user to the Internet through their Internet Service Provider (ISP).
Server IPUnique Internet Protocol address of web server accessed. This will always be the IP address of the DMV web server. We do not and cannot track sites you visit other than the DMV website
HTTP StatusHyper Text Transfer Protocol (HTTP) error code. E.g., "404 Requested Page Not Found."
HTTP Request URLIdentifies the web page or file requested by the web site visitor
Bytes SentAmount of data sent from the web server to web site visitor during that connection.
Bytes ReceivedAmount of data sent from web site visitor to the web server.
User AgentType of web browser or other client software that made request to the web server.
Referrer Uniform Resource Locator (URL) that referred to the requested file.
Protocol VersionVersion of HTTP used by the visitor's web browser software.

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What do we do with the information collected?

Information gathered in DMV forms at this site is used for the expressed purpose of processing your requests. Other uses include carrying out the purposes of specified statutes. We do NOT sell or share personal data for advertising or direct marketing purposes. Most information acquired by the DMV is subject to public inspection under Vehicle Code section 1808. Other statutes, regulations or laws governing subpoenas, discovery for litigation, Public Records Act requests, and commercial requester accounts also apply to information gathered at this website. However, various provisions of law do prohibit or restrict the disclosure of certain electronically transmitted information such as social security numbers, residence addresses, and credit card accounts numbers.

DMV also uses the information gathered on this website to help improve this website. For example, by tracking the number of website visitors, the date of visit, and the pages visited, DMV can balance resources so that the maximum number of visitors can obtain needed information. Additionally, by tracking what visitor software is being used (e.g. browser) DMV can avoid using features that visitors can not view or use.

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What is the security requirement for the browser?

The DMV website has security measures in place to protect against loss, misuse, or alteration of the information under our control. Secure Socket Layer (SSL) protects the message transmissions using encryption. SSL works with your browser and the receiving Internet site to scramble the message while it is transported through the Internet. For transactions requiring payment and/or confidential information, we recommend using the 128 bit encryption standard SSL to protect the confidentiality of your information.

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If you have any additional questions...

You may contact DMV's Customer Communications Section by writing to:

Department of Motor Vehicles
Attention: CCS, MS-C165
P.O. Box 932345
Sacramento, CA 94232-3450