Frequently Asked Questions about Online Registration

The following are answers to frequently asked questions (FAQs) regarding the new online vehicle registration renewal service.

How do I become eligible to renew my registration on the Internet?

You must have:

  • Access to the Internet
  • A valid credit/debit card or checking account
  • The last five digits of the Vehicle Identification Number (VIN) or the vessel Hull Identification Number (HIN)
  • Insurance with one of the participating insurance companies or be renewing a vehicle not requiring evidence of insurance (such as a trailer)
  • Smog certification on file at DMV

Top

Does it matter what browser I'm using?

The current DMV website has been tested using the following web browsers:

  • Chrome
  • Internet Explorer 7
  • Internet Explorer 8 (in Compatibility View)
  • Mozilla Firefox (versions 3.5.7, 3.6.3, and 3.6.6)
  • Safari

You should be able to use any one of those browsers to access the online Vehicle Registration Renewal application. Whichever browser you choose, for security reasons we STRONGLY suggest you use the latest version of that browser. Browser developers are constantly upgrading/improving their products to help prevent hacking, security breaches, and identity theft. Only the latest version of your browser-of-choice has the most recent security upgrades. To find out what version of web browser you have, click now on "Help" from the menu bar at the top of your screen. From the drop-down menu that appears, select "About." A box will open on which the version number of your browser can be read.

Your browser must also be able to process JavaScript (be JavaScript enabled).

You can use these links to download the latest versions of the free browsers:


Top

Do I need a smog certification? What if I haven't had my vehicle smog checked?

The registration renewal notice mailed to you by the department will indicate if a smog certification is required. If a smog certification is required and you have not had a smog inspection, you may still pay your registration fees to avoid any late fees. However, you will not receive your new registration or year sticker until the smog information has been received by DMV.

Additional smog information.

How soon will I get my sticker and registration after renewing on the Internet?

It will be mailed within five business days.

Can I renew by Internet if I have a change of address?

Yes. However, you must change your address by using the online Change of Address system before you use the online Registration Renewal system. To ensure that your renewal will be mailed to your new address; wait three business days and use the online Change of Address system to confirm that your address has been updated before renewing the registration.

Top

Will I still be able to renew by mail, if I choose?

Yes, renewal by mail is still available for all DMV customers.

Why can't everyone renew on the Internet?

Persons who need to submit certain documents to go with their renewal (such as an insurance card or a check) are not eligible.

Does it matter which insurance company is providing coverage to me if I want to renew on the Internet?

Yes. Only customers of insurance companies that electronically report to DMV can renew on the Internet. Currently, only the following companies notify DMV electronically of insurance verification:

Insurance companies that electronically report to DMV

Top

What if I don't plan to drive my vehicle? Do I have to pay my renewal?

If you plan to store and not operate your vehicle during the next renewal year, you may apply for the Planned Non-Operation (PNO) option on-line. There is a filing fee for the PNO.

The PNO filing fee may be paid up to 60 days prior to the expiration date without late fees. If you file up to 90 days after the expiration date, you will be liable for late fees on the full registration amount.

If at any time the vehicle is operated or parked where it may be subject to citation, then full registration fees and penalties for that year become due.

What if I already paid my parking citation fees?

Online renewal requires that the same fees be paid that are quoted on the Vehicle Registration Renewal notice.

If you have paid parking citation fees to the court and no longer owe the amount shown on your renewal notice, you must complete your renewal by mail or at a DMV office. You will need a court clearance showing the fees have been paid to the court before your registration renewal can be completed.

If you wish to contest the parking citations you must resolve the matter with the court. Once you have a clearance from the court, you must submit it with the renewal by mail or at a DMV office.

Top

Click on your browser's "Back" button to return to the previous screen.