Commercial Requester Information Handbook

[Account] Contact Person:


The contact person must be an employee of the firm who is familiar with the account and have the authority and responsibility for problem resolution. This person must be available to DMV during normal business hours for questions or problems as they arise.

Commercial Account Holder:

An entity that has been approved by the department and issued a requester code to purchase information from DMV.

Consumer Reporting gency:
(Fair Credit Reporting Act 15 U.S.C. §1681 et seq.)
Any person which for monetary fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other information on consumers for the purpose of furnishing consumer reports to third parties, and which uses any means or facility of interstate commerce for the purpose of preparing or furnishing consumer reports.

End User:The Requester Account Holder for whose business use department information is obtained. An end user may be either the person requesting the information or another person on whose behalf the information is requested.

Fair Credit Reporting Act 15 U.S.C. § 1681 et seq.

Federal statute that was enacted to protect individuals from inaccurate or arbitrary information being documented in consumer reports.

Legitimate Business Need:Legitimate Business Need. An authorized purpose for requesting, obtaining, disclosing or using information contained in a department record.

Lien Sale:

The sale of a vehicle when a person, who, under the laws of the state in which the sale will be conducted, has a claim on the property of another as security for the compensation to which the person is legally entitled for making repairs or performing labor upon; the furnishing of supplies or materials for; the storage or safekeeping of; and for the rental of parking space for; any vehicle.

Mailing Address:

An address, different from and reported separately from the residence address, where mail is to be delivered to the addressee. When the address used for mailing is the same as the residence address, it is considered to be a residence address. A mailing address is mandatory only when mail cannot be delivered to the reporting individual’s residence address.

Public Record:California Vehicle Code Section 1808 and the Public Records Act (Government Code Section 6253 et al.), provides that information collected by the Department is generally considered public information and is subject to inspection by the public. Exceptions to this public disclosure obligation include: Personal Information and Confidential Information.

Residence Address: The address reported to DMV by an individual as the place where that individual resides. This is confidential and only released pursuant to statute.

Requester Code:A unique configuration of numbers or letters assigned by DMV to identify a requester(s).

Reseller/Service Provider:A requester account holder who has been authorized by DMV to facilitate the legal transfer of information contained in a department record to any pre-approved requester. For information regarding Information Reseller/Service Providers, contact the Account Processing Unit at (916) 657-5564.