DIGITAL TRANSFORMATION

Best Intranet Usage
Simpplr Excellence Award
The California DMV created a state-of-the-art intranet system that revolutionizes the employee experience, internal communication, and access to timely and relevant information.
The new intranet provides a centralized resource for team members that results in a more efficient, engaged, and informed workforce.

ENGAGEMENT

Open the Door to the New MyDMV & Garage Feature
Publications and Visual Arts – Regional Award
The DMV began offering customers a more personalized online experience when using their MyDMV account with an added “garage” feature where they can “park” all their vehicle-related information in one spot.

The Office of Public Affairs team created a unique visual image that captured the digital offering’s “essence” as way to promote and encourage customer interaction.


Final Countdown to REAL ID – Get On Board
Advertising – Regional Award
The DMV designed revised, eye-catching REAL ID advertising materials to remind Californians to get a REAL ID before the federal enforcement date of May 7, 2025.

The new digital and print and video ads were developed using existing resources and feature local TSA agents interacting with travelers using their REAL ID at airport security.


Clothing Drive & Job Application Classes for Women’s Empowerment
Community Service – Regional Award
DMV team members who belong to the department’s Women’s Affinity Group donated 1,000 pounds of clothing, which included professional outfits and accessories. They also participated in an employment workshop to empower single mothers and those experiencing homelessness to improve their lives.


Team Member Francisco Lanza – Contact Center Agent
Customer Service – Regional and Int’l Award
Francisco Lanza is a bilingual DMV Call Center team member who is dedicated to creating positive customer experiences through his exceptional work ethic. He consistently demonstrates extensive knowledge, professionalism, and a commitment to going above and beyond in resolving customer issues and answering their questions.

His dedication to excellence is unwavering, making him a standout employee..