Field Office Reopenings

DMV Offices Offering Limited Services

The California Department of Motor Vehicles has reopened its field offices to assist customers with appointments and selected service needs that must be completed in a DMV field office during the COVID-19 pandemic.

  • The offices will provide services by appointment only and may offer same-day appointments for those customers with transactions that require an in-person visit to a field office.
  • The DMV also reopened its 10 industry business centers (IBC) to process business-related transactions. The IBCs will also operate by appointment only.
  • Behind-the-wheel tests resume June 26, 2020, with new safety protocols. The DMV is rescheduling all canceled appointments for drive tests automatically.

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Questions You May Have

In addition to physical distancing, employees will have access to disinfecting wipes, hand sanitizer, facial masks and shields, gloves and soap and water. The DMV also will provide hand washing stations for customer use. Customers will be required to wear a face covering and remain 6 feet apart in line. Customers will also be offered a text message that will allow them to wait outside the building until notified they are ready to be served. Entry into the building will be metered, and customers may experience extended wait times. In addition, there is reduced seating in the lobby to create more space between seats.

For behind-the-wheel drive tests, the DMV is instituting numerous new testing protocols. All behind-the-wheel drive test applicants will be required to wear a face covering and answer screening questions before starting the exam. Initially, applicants in Los Angeles, Orange, Riverside, San Bernardino and San Diego counties also will have their temperatures checked. Temperature checks will be added to protocols statewide in the coming weeks. DMV examiners will wear protective equipment – face coverings and gloves – and place plastic covers on the test vehicle’s passenger seat and floorboard. At least two windows need to be lowered during the test for increased ventilation. Examiners will conduct more of the test outside of the vehicle, for instance when they are providing applicants with pre-test instructions.

Yes, the DMV is honoring existing appointments. Those offices will also serve customers with select critical transactions that require an in-person visit to a field office. The DMV has already begun rescheduling appointments canceled during the temporary closure and notifying customers of the new date. Once the DMV has accommodated those customers, the DMV will begin offering a limited number of new appointments.

The DMV will offer same-day appointments to customers in need of these critical services:

  • All Commercial Driver License transactions including applications, medical reports and administering knowledge and vision tests.
  • Paying registration for a vehicle impounded because of registration-related issues
  • Reinstating a suspended or revoked driver license
  • Applying for a reduced-fee or no-fee identification card
  • Applying for a disabled person parking placard (this can also be done by mail using the REG 195 form)
  • Adding an ambulance certificate or firefighter endorsement to a driver license
  • Verifying a transit training document to drive a transit bus.
  • Processing DMV Express customers for REAL ID transactions, if time and space allow.
  • Vehicle verifications

Offices will also offer additional services for commercial drivers, including vehicle inspections and basic control tests. The commercial offices will begin contacting previously scheduled applicants to reschedule the vehicle inspection and basic skills components. The DMV also will resume offering motorcycle drive tests.

The DMV is prioritizing all transactions related to commercial driver licenses, including medical reports and vision and knowledge tests.

Offices will also offer additional services for commercial drivers, including vehicle inspections and basic control tests. The commercial offices will begin contacting previously scheduled applicants to reschedule the vehicle inspection and basic skills components.

The DMV has already begun rescheduling appointments canceled during the temporary closure and notifying customers of the new date. Once the DMV has accommodated those customers, the DMV will begin offering a limited number of new appointments. The DMV encourages customers to use the Service Advisor on the DMV website to learn their options to complete DMV tasks.

The DMV has taken a number of actions during the coronavirus pandemic, including:

  • Extending driver licenses that expire between March 1 and July 31, 2020. Drivers 70 years and older are receiving a 120-day temporary paper extension in the mail, and drivers 69 and younger can request a free temporary paper extension online.
  • Keeping expiring commercial licenses, endorsements and certificates valid through June 30, 2020.
  • Extending identification cards expiring on or after March 4, 2020, to be valid through June 21, 2020.
  • Waiving late fees and penalties for vehicle registration renewals due between March 16 and May 31, 2020, and paid within 60 days of the original expiration date, as well as delaying other requirements.
  • Temporarily waiving, through July 28, 2020, required in-person renewals for eligible driver license and identification cardholders who had previously reached the limit of out-of-office renewals. Individuals who meet the criteria are able to renew online or by mail.
  • Launching the DMV Virtual Field Office to create new digital options for transactions that previously required an in-person office visit.
  • Canceling all behind-the-wheel drive tests to honor social distancing guidelines. Behind-the-wheel tests resume June 26, 2020, with new safety protocols. All canceled tests will be rescheduled automatically.
  • Suspending extended office hours and Saturday service.

Customers are required to wear a facial covering to enter the office.

DMV offices have limited service capacity. If you have a qualifying transaction, you will only be served if the office can maintain physical distancing and public health guidelines. If offices become too crowded, you might be asked to try visiting at another time. Customers are encouraged to complete their transaction online, if possible.

Appointments

DMV has reopened its offices to assist customers with existing appointments and transactions that require an in-person visit. Because of the limited space in offices to maintain physical distancing and public health guidelines, the DMV is not currently offering new appointments. Customers are encouraged to complete their transaction online, if possible.

Behind-the-wheel tests resumed June 26, 2020, with new safety protocols. The DMV is serving customers with previously canceled appointments for drive tests, which were automatically rescheduled. New appointments for behind-the-wheel tests are available in select offices.

Check our appointment system for updated information.

Please submit your request to reschedule your drive test appointment.

If you had a drive test appointment that DMV canceled, we’ll notify you of your new appointment date and time. To reschedule your drive test appointment please submit your request.

DMV is rescheduling canceled drive test appointments. New appointments for behind-the-wheel tests are available in select offices.

Yes, learner permit tests are available as part of the REAL ID application process.

The DMV has already begun rescheduling appointments canceled during the temporary closure and notifying customers of the new date. Once the DMV has accommodated those customers, the DMV will begin offering a limited number of new appointments. Customers are encouraged to complete their transaction online, if possible.