We are excited to provide our customers with information regarding DMV's performance as a department. DMV Performs serves as a one-stop shop for customers to check in on how we are doing and to see what we have planned for the future.
DMV's Strategic Plan serves as a roadmap to where DMV is going over the next 5 years, how we are going to get there, and how we will know if we have realized our intended outcomes.
Take a moment to see what we have planned for the future.
At DMV, we use performance measures to gauge our progress towards achieving our goals. The performance measures listed below serve as indicators of how well DMV is performing.
Field Office Wait Times
In 2015, DMV handled almost 30 million customer transactions at our 175 field office locations. We make every effort to give our customers a field office experience that is quick and easy.
You can view actual wait times in the field office of your choosing and see how they compare to other field offices in the general area.
Where Do Your Fees Go?
Your DMV fees go a long way toward paying for important state and local government services, and environmental and highway-related projects.
Please select a link below to see how your DMV Fees are distributed.
Customers Eligible to Renew Their License via Alternative Services
DMV offers several ways for our customers to complete their business with us. In FY 2015-2016, over 7.7 million customers renewed their driver license. Customers who meet certain eligibility requirements may renew their driver license via mail or Internet, as an alternative to field office service. This performance measure shows the number of eligible driver license renewal customers that chose to renew their driver license via an alternative service option.
- Customers Eligible to Renew Their License via Alternative Services
Vehicle Registration Renewal Customers Served
Other than being served in a field office, customers may renew their vehicle registration by dropping it in the mail, calling one of our Call Centers, going online, using our DMV Now mobile application, going into a local Auto Club, using one of our participating Business Partners or by using one of our self-service terminals available in select field offices.
- Vehicle Registration Renewal Customers Served
Contact us at EPPO@dmv.ca.gov with your questions and comments.
DMV State Leadership Accountability Act (SLAA) Report
In accordance with the State Leadership Accountability Act (SLAA), DMV is required to submit to the Department of Finance a report on the review of DMV's systems of internal controls and monitoring processes. The SLAA report is due by the end of each odd-number calendar year. The DMV SLAA report is posted on the DMV website as required by Assembly Bill 728 modifying Section 13405 of the Government Code relating to State government.