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Customers Eligible to Renew Their License Via Alternative Services Fiscal Year 2012-2013

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Customers Eligible to Renew Their License Via Alternative Services Fiscal Year 2012-2013

Over 4.7 million customers renewed their driver license in FY 2012-2013. Of those customers, over 2.7 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

CUSTOMERS ELIGIBLE TO RENEW THEIR LICENSE VIA ALTERNATIVE SERVICES
SERVICE DELIVERY
TYPE
July-September
2012
October-December
2012
January-March
2013
April-June
2013
Total
Customers
Mail 318,035 272,060 337,142 312,169 1,239,406
Internet 189,963 180,095 207,754 208,143 785,955
Field Office 161,039 148,626 155,925 157,095 622,685
Phone 17,999 14,278 17,498 18,371 68,146
Total 687,036 615,059 718,319 695,778 2,716,192

 
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