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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2013-2014

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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2013-2014

Over 5.2. million customers renewed their driver license in FY 2013-2014. Of those customers, over three million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

CUSTOMERS ELIGIBLE TO RENEW THEIR LICENSE VIA ALTERNATIVE SERVICES
SERVICE DELIVERY
TYPE
July-September
2013
October-December
2013
January-March
2014
April-June
2014
Total
Customers
Mail 332,360 334,168 354,429 338,129 1,359,086
Internet 236,983 212,442 253,604 240,765 943,794
Field Office 172,889 176,212 184,869 171,498 705,468
Phone 20,367 19,480 20,967 17,649 78,463
Total 762,599 742,302 813,869 768,041 3,086,811

 
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