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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2015-2016

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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2015-2016

Over 7.7 million customers renewed their driver license in FY 2015-2016. Of those customers, more than 2.9 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

CUSTOMERS ELIGIBLE TO RENEW THEIR LICENSE VIA ALTERNATIVE SERVICES
SERVICE DELIVERY
TYPE
July-September
2015
October-December
2015
January-March
2016
April-June
2016
Total
Customers
Mail 312,369 272,750 275,855 210,364 1,071,338
Internet 300,990 267,678 272,443 243,610 1,084,721
Field Office 181,219 178,078 180,488 158,327 698,112
Phone 20,450 20,416 16,452 0*
57,294
Total 815,028 615,059 745,214 612,301 2,911,465

* The ability to renew driver licenses by phone was discontinued April 1, 2016

 
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