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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2016-2017

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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2016-2017

Over 3.3 million customers renewed their driver license in FY 2016-2017. Of those customers, over 1.95 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

CUSTOMERS ELIGIBLE TO RENEW THEIR LICENSE VIA ALTERNATIVE SERVICES
SERVICE DELIVERY
TYPE
July-September
2016
October-December
2016
January-March
2017
April-June
2017
Total
Customers
Mail 138,609 125,178 127,366 200,324 591,477
Internet 148,101 175,975 200,415 249,486 773,977
Field Office 205,429 123,268 126,461 134,673 589,831
Total 492,139 424,421 454,242 584,483 1,955,285

This graph shows driver license renewal transactions for the 2016-2017 fiscal year broken down by service delivery types.

 
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