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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2017-2018

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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2017-2018

Over five million customers renewed their driver license in the FY 2017-2018. Of those customers, over 2.7 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

CUSTOMERS ELIGIBLE TO RENEW THEIR LICENSE VIA ALTERNATIVE SERVICES
SERVICE DELIVERY
TYPE
July-September
2017
October-December
2017
January-March
2018
April-June
2018
Total
Customers
Mail 268,118 248,906 331,055 262,743 1,110,822
Internet 304,524 266,602 218,513 224,860 1,014,499
Field Office 158,647 161,616 141,193 122,998 584,454
Total 731,289 677,124 690,761 610,601 2,709,755


This graph shows driver license renewal transactions for the 2017-2018 fiscal year broken down by service delivery types.

 
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