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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2018-2019

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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2018-2019

Over 4.4 million customers renewed their driver license in the first three quarters of FY 2018-2019. Of those customers, over 1.84 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

CUSTOMERS ELIGIBLE TO RENEW THEIR LICENSE VIA ALTERNATIVE SERVICES
SERVICE DELIVERY
TYPE
July-September
2018
October-December
2018
January-March
2019
April-June
2019
Total
Customers
Mail 177,545 193,437 263,002 - 633,984
Internet 337,818 252,757 206,344 - 796,919
Field Office 135,183 125,678
155,322 - 416,183
Total 650,546 571,872 624,668 - 1,847,086

This table shows driver license renewal transactions for the 2018-2019 fiscal year broken down by service delivery types.

 
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