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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2018-2019

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Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2018-2019

Over six million customers renewed their driver license in FY 2018-2019. Of those customers, over 2.5 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

CUSTOMERS ELIGIBLE TO RENEW THEIR LICENSE VIA ALTERNATIVE SERVICES
SERVICE DELIVERY
TYPE
July-September
2018
October-December
2018
January-March
2019
April-June
2019
Total
Customers
Mail 177,545 193,437 263,002 222,420 856,404
Internet 337,818 252,757 206,344 251,071
1,047,990
Field Office 135,183 125,678
155,322 186,367
602,550
Total 650,546 571,872 624,668 659,858
2,506,944

This table shows driver license renewal transactions for the 2018-2019 fiscal year broken down by service delivery types.

 
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