Help us direct you to the most relevant technical support option.
[Select an Option]Forgot User IDForgot PasswordForgot Challenge QuestionLocked AccountInactive AccountAccount Not FoundChange Email AddressIncorrect Email AddressInformation Not ValidPayment Confirmation Not ReceivedNone of the AboveHow Are We Doing?
Forgot User ID:
You will need to reset your account.
Still need assistance?
Forgot Challenge Question
If you are locked out of your account, wait 30 minutes and try to login again. If you still cannot login after 30 minutes, you will need to reset your account.
Please be sure to check your spam or junk folder as the original DMV confirmation email may be there.
Account Not Found
All accounts are de-activated when not used within 18 months. You will need to register for a new online account. Go to www.dmv.ca.gov and click on the Register link at the top of the home page.
Change Email Address
Incorrect Email Address
Information Not Valid
If you have recently renewed or replaced your driver license or identification card, you will not be able to register on our site until you receive the new card with the new issue date.
Note: If applicable, please make sure that you are entering a "zero" and not "O."
Payment Confirmation Not Received
If you paid online and did not receive a confirmation of payment, please allow 72 hours and then contact the DMV call center at 1-800-777-0133 or 1-877-563-5213. The call center business hours are Monday - Tuesday and Thursday - Friday 8:00 am to 5:00 pm PST and Wednesdays 9:00 am to 5:00 pm PST.