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Commercial Requester Information Handbook


Commercial Requester Information Handbook



Mission Statement

Information Services Program

DMV Record Release

Permissible Use(s)/Purpose

Terms and Conditions:
Page 1
Page 2

Cover of Commercial Requester Information HandbookGraphic of manual cover linking to pdf version

CHAPTER ONE - Commercial Requester Accounts

Who can apply for a Commercial Requester Account (CRA)?

How do I apply for a CRA and requester code?

Which forms do I need to complete for an End-User application?

Are there different types of accounts and what do I need for each type?

Is there a fee for the Commercial Requester Account?

How will I know if my application is approved?

When will by account expire?

Will I be notified to renew my account?

Are the fees refundable if I don't qualify for an account and requester code?

How much do the records cost?

When am I required to report changes to my account?

How do I report changes to my account?

Whom do I contact if I have questions about my application, or to check on the status of my application?

Surety Bond Information

Do I need a bond to apply for a Commercial Requester Account?

What is the amount of the bond?

Where can I obtain a surety bond?

What information should the bond contain?

How long must the bond be maintained?

CHAPTER TWO - Customer Information Security Requirements (new)

Part I -General Provisions

Part II-Security Requirements

Part III-Additional Security Requirements for

(a) Confidential Residence Address Access
(b) Service Providers
(c) On-Line (Direct) Access-Direct Requester
(d) On-Line Security Administration

  1. Security Administration
  2. Security Administrator
  3. Access Control Administrator
  4. Review Security Administration
  5. User ID/Password Standards

(e) On-Line (Direct) Access-Indirect Requester
(f) Internet
(g) Batch Processing

CHAPTER THREE - Audit Requirements

Will my account be audited?

How are account holders selected?

What happens during the audit process?

What do I need for the audit?

What is supporting documentation?

What happens after the audit?

Can DMV take any other actions?

Is there anything else I should know about the audit?

If my account is terminated, either voluntarily or involuntarily, what should I do?

If my account is terminated and I am notified to surrender my records where should they be sent?

CHAPTER FOUR - Monthly Billing Statement

When will I be billed?

When is my bill due?

What do I submit with my payment?

What happens if I do not pay my bill on time?

If I have a dispute about my bill, what should I do?

Can I note any changes to my address on the payment stub?

Who can I call if I have questions about my bill?


General Questions


Forms and Contact Numbers

Survey Form ((pdf document)

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