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DMV Online Business Surged in 2012

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Contact:  Office of Public Affairs
2415 First Avenue 
Sacramento, CA 95818
(916) 657–6437 | dmvpublicaffairs@dmv.ca.gov

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FOR IMMEDIATE RELEASE
January 7, 2013

DMV Online Business Surged in 2012

Nearly 12 Million Online Transactions Completed

Sacramento -Californians conducted more than 11.9 million online transactions during 2012, a 6 percent increase over 2011, the California Department of Motor Vehicles announced today. Every online business transaction category increased in 2012 from the previous year.

"The DMV web site offers a convenient alternative for our customers and it is great to see more people choosing online options for services," said DMV Chief Deputy Director, Jean Shiomoto. "We are continually looking for new and innovative ways to provide faster and easier alternatives for customers."

Online vehicle registrations, easily the most popular online transaction, numbered 7,641,999 in 2012. Online driver license renewals were also very popular with a 6.9 percent increase from 2011 to 647,463.

Online driver license records, which the department began offering in 2011, increased over 35 percent in 2012. In addition, online filings of Notice of Release of Liability jumped 7 percent to 1,486,003. Self-Service Terminal use surged 62 percent to 777,688 in 2012, compared to 469,492 in 2011.

Online Business Transactions

2011 2012(+/-)
Driver Record 157,989214,538 +35.8%
Driver License Renewal 605,746 647,463+6.9%
ID Card Renewal 10,125 33,584 +231%
Vehicle Registrations 7,624,947 7,641,999+0.22%
Change of Address 874,313 1,048,908 +20%
Release of Liability 1,389,546 1,486,003 +7%
Personalized License Plates58,13964,019+10%
Self-Service Terminals469,492773,688+64.8%
Totals11,190,29711,910,202+6%

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Don't Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Website including online advance appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133. DMV is a department under the Business, Transportation and Housing Agency.

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