Over 5.2. million customers renewed their driver license in FY 2013-2014. Of those customers, over three million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
Service Delivery Type | July-September 2013 | October-December 2013 | January-March 2014 | April-June 2014 | Total Customers |
---|---|---|---|---|---|
332,360 | 334,168 | 354,429 | 338,129 | 1,359,086 | |
Internet | 236,983 | 212,442 | 253,604 | 240,765 | 943,794 |
Field Office | 172,889 | 176,212 | 184,869 | 171,498 | 705,468 |
Phone | 20,367 | 19,480 | 20,967 | 17,649 | 78,463 |
Total | 762,599 | 742,302 | 813,869 | 768,041 | 3,086,811 |