Over 5.4 million customers renewed their driver license in FY 2019-2020. Of those customers, over 2.4 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
|Service Delivery Type||July-September 2019||October-December 2019||January-March 2020||April-June 2020||Total Customers|