Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2020-2021

Over 4.7 million customers renewed their driver license in the first nine months of FY 2020-2021. Of those customers, almost 2,8 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2020October-December 2020January-March 2021April-June 2021Total Customers
Field Office65,58365,87061,270192,723
Internet511,322419,804469,0031,400,129
Mail336,309387,651481,6341,205,594
Total913,214873,3251,011,9072,798,446