{"id":238811,"date":"2024-05-22T13:27:05","date_gmt":"2024-05-22T20:27:05","guid":{"rendered":"https:\/\/www.dmv.ca.gov\/portal\/?page_id=238811"},"modified":"2024-05-22T13:36:21","modified_gmt":"2024-05-22T20:36:21","slug":"dmv-innovations-making-it-easier-than-ever-to-skip-office-trip","status":"publish","type":"page","link":"https:\/\/www.dmv.ca.gov\/portal\/news-and-media\/dmv-innovations-making-it-easier-than-ever-to-skip-office-trip\/","title":{"rendered":"DMV Innovations Making it Easier than Ever to Skip Office Trip"},"content":{"rendered":"\n<p class=\"has-text-align-left\">Contact: \u00a0Office of Public Affairs<br>2415 First Avenue<br>Sacramento, CA 95818<br>(916) 657\u20136437 |\u00a0<a href=\"mailto:dmvpublicaffairs@dmv.ca.gov\">dmvpublicaffairs@dmv.ca.gov<\/a><\/p>\n\n\n\n<p><strong>FOR IMMEDIATE RELEASE<br>May 22, 2024<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><em>Expanded digital services, convenient alternatives eliminate need to<\/em> <em>complete simple transactions in a DMV office<\/em><\/h2>\n\n\n\n<p><strong>Sacramento<\/strong> \u2013 The Department of Motor Vehicles is making it so easy for Californians to take care of business as part of its customer-focused digital transformation that the DMV will no longer process simple transactions in offices that can easily be completed online or through other convenient options.<\/p>\n\n\n\n<p>Starting June 3, the DMV will only process the following transactions through alternative, out-of-office options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Simple vehicle registration renewals that are not past the due date.<\/li>\n\n\n\n<li>Driver\u2019s license renewals that do not require an in-person visit.<\/li>\n\n\n\n<li>Requests for copies of vehicle registration records, which show a vehicle\u2019s ownership history.<\/li>\n\n\n\n<li>Requests for copies of driver\u2019s license records, which show a driver\u2019s history.<\/li>\n\n\n\n<li>Replacing a lost or stolen driver\u2019s license\/identification card.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe don\u2019t want our customers to have to wait for service, and they don\u2019t have to,\u201d said DMV Director Steve Gordon. \u201cThe DMV is becoming a mobile-first operation, and simple renewals are easy self-help transactions that don\u2019t require an office visit. Just go online. It will save you time, and it will save time for the Californians in our offices who need to be there. We have also shortened the time it takes to receive vehicle stickers and driver\u2019s licenses. In most cases, you\u2019ll have your item in less than two weeks.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Customers accustomed to completing these tasks in person need not fret because the DMV has spent the last few years digitizing services, improving efficiency and making more than 90% of transactions available on a phone, tablet, laptop or computer. These transactions are available online or by mail, and in some cases at kiosks, over the phone or through DMV business partners, making it easier than ever to skip the trip to an office. As more customers go online and use other service channels, DMV offices can better accommodate Californians who need a REAL ID or otherwise must visit an office.<\/p>\n\n\n\n<p>In all, this could potentially reduce DMV office visits by 200,000 customers a month \u2013 2.4 million trips in a year.<\/p>\n\n\n\n<p>\u201cOffice visits peak every summer. We know it\u2019s just going to get worse in our offices with lines and wait times unless our customers help by going online first,\u201d Gordon said. \u201cHelp us help you. Always try online first and use the other convenient channels we have made available for you to easily take care of DMV business.\u201d<\/p>\n\n\n\n<p>There are some transactions that require an in-office visit, like finalizing a REAL ID application. The DMV encourages customers to start their application online to limit the amount of time it takes to complete the process in an office.<\/p>\n\n\n\n<p class=\"has-text-align-center\">###<\/p>\n\n\n\n<p class=\"has-text-align-center\">Sign up to receive the latest DMV News Alerts: <a rel=\"noreferrer noopener\" href=\"https:\/\/www.dmv.ca.gov\/portal\/dmv-news-alerts\/\" target=\"_blank\">DMV NEWS ALERTS &#8211; California DMV<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FOR IMMEDIATE RELEASEMay 22, 2024 Expanded digital services, convenient alternatives eliminate need to complete simple transactions in a DMV office Sacramento \u2013 The Department of Motor Vehicles is making it so easy for Californians to take care of business as part of its customer-focused digital transformation that the DMV will no longer process simple transactions [&hellip;]<\/p>\n","protected":false},"author":2562,"featured_media":0,"parent":1542,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ep_exclude_from_search":false,"dmv_page_popups":[],"dmv_ribbon_color":"","dmv_top_illustration":"","dmv_page_title":"","dmv_page_subtitle":"","dmv_exclude_from_search_results":false,"dmv_allowed_editors":[],"dmv_display_translate_button":true,"footnotes":""},"categories":[1627],"tags":[2277,4167,13712],"dmv_task":[11],"dmv_functional_page_type":[3],"dmv_content_type":[],"class_list":["post-238811","page","type-page","status-publish","hentry","category-news-media","tag-field-office","tag-online-transactions","tag-transactions","dmv_task-educational","dmv_functional_page_type-press-release"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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