{"id":310340,"date":"2026-02-05T16:47:02","date_gmt":"2026-02-06T00:47:02","guid":{"rendered":""},"modified":"2026-03-25T15:42:53","modified_gmt":"2026-03-25T22:42:53","slug":"california-intelligent-automation-coe","status":"publish","type":"page","link":"https:\/\/www.dmv.ca.gov\/portal\/california-intelligent-automation-coe\/","title":{"rendered":"California Intelligent Automation COE"},"content":{"rendered":"\n

Purpose and Objective<\/h2>\n\n\n\n

The California Intelligent Automation Center of Excellence (COE) enters on a California statewide discussion forum that enables collaboration and idea-sharing to improve customer service and back-office processes using Intelligent Automation. <\/p>\n\n\n\n

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Our Community<\/h2>\n\n\n\n

We focus on the statewide discussion to transform customer service and streamline back-office processes using Intelligent Automation technologies like Robotic Process Automation (RPA), Machine Learning, Computer Vision, and Generative AI.  <\/p>\n\n\n\n

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Topics We Cover<\/strong><\/p>\n\n\n\n

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  • Business case fit<\/li>\n\n\n\n
  • ROI analysis<\/li>\n\n\n\n
  • End-to-end implementation journey<\/li>\n\n\n\n
  • Responsible, Accountable, Consulted, Informed (RACI) for business and technical teams<\/li>\n\n\n\n
  • Operational reporting and lifecycle management<\/li>\n\n\n\n
  • Lessons learned and success stories<\/li>\n<\/ul>\n<\/div>\n\n\n\n
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    What You’ll Gain<\/strong><\/p>\n\n\n\n

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    • Connect with Experts<\/strong> \u2013 Learn from departments already implementing automation.<\/li>\n\n\n\n
    • Access Proven Resources<\/strong> \u2013 Blueprints, templates, and playbooks for success.<\/li>\n\n\n\n
    • Discover Best Practices<\/strong> \u2013 From business case fit to lifecycle management<\/li>\n\n\n\n
    • Shape the Future<\/strong> \u2013 Contribute your ideas and help define statewide standards<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n
      <\/div>\n\n\n\n

      Get Involved<\/h3>\n\n\n\n
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