{"id":7021,"date":"2020-04-03T10:15:30","date_gmt":"2020-04-03T17:15:30","guid":{"rendered":""},"modified":"2021-01-11T17:00:29","modified_gmt":"2021-01-12T01:00:29","slug":"customers-eligible-to-renew-their-license-via-alternative-services-fiscal-year-2015-2016","status":"publish","type":"page","link":"https:\/\/www.dmv.ca.gov\/portal\/dmv-research-reports\/department-of-motor-vehicles-dmv-performance-reports\/customers-eligible-to-renew-their-license-via-alternative-services-fiscal-year-2015-2016\/","title":{"rendered":"Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2015-2016"},"content":{"rendered":"\n
\n
\n

Over 7.7 million customers renewed their driver license in FY 2015-2016. Of those customers, more than 2.9 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.<\/p>\n<\/div>\n\n\n\n

\n
\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n
Service Delivery Type<\/th>July-September 2015<\/th>October-December 2015<\/th>January-March 2016<\/th>April-June 2016<\/th>Total Customers<\/th><\/tr><\/thead>
Service Delivery Type<\/span>Mail<\/td>July-September 2015<\/span>312,369<\/td>October-December 2015<\/span>272,750<\/td>January-March 2016<\/span>275,855<\/td>April-June 2016<\/span>210,364<\/td>Total Customers<\/span>1,071,338<\/td><\/tr>
Service Delivery Type<\/span>Internet<\/td>July-September 2015<\/span>300,990<\/td>October-December 2015<\/span>267,678<\/td>January-March 2016<\/span>272,443<\/td>April-June 2016<\/span>243,610<\/td>Total Customers<\/span>1,084,721<\/td><\/tr>
Service Delivery Type<\/span>Field Office<\/td>July-September 2015<\/span>181,219<\/td>October-December 2015<\/span>178,078<\/td>January-March 2016<\/span>180,488<\/td>April-June 2016<\/span>158,327<\/td>Total Customers<\/span>698,112<\/td><\/tr>
Service Delivery Type<\/span>Phone<\/td>July-September 2015<\/span>20,450<\/td>October-December 2015<\/span>20,416<\/td>January-March 2016<\/span>16,452<\/td>April-June 2016<\/span>0*
<\/td>		Total Customers<\/span>57,294<\/td><\/tr>
Service Delivery Type<\/span>Total<\/td>July-September 2015<\/span>815,028<\/strong><\/td>October-December 2015<\/span>615,059<\/strong><\/td>January-March 2016<\/span>745,214<\/strong><\/td>April-June 2016<\/span>612,301<\/td>Total Customers<\/span>2,911,465<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/body>\n\n\n

* The ability to renew driver licenses by phone was discontinued April 1, 2016<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"Customers<\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"

Service Delivery Type July-September 2015 October-December 2015 January-March 2016 April-June 2016 Total Customers Service Delivery TypeMail July-September 2015312,369 October-December 2015272,750 January-March 2016275,855 April-June 2016210,364 Total Customers1,071,338 Service Delivery TypeInternet July-September 2015300,990 October-December 2015267,678 January-March 2016272,443 April-June 2016243,610 Total Customers1,084,721 Service Delivery TypeField Office July-September 2015181,219 October-December 2015178,078 January-March 2016180,488 April-June 2016158,327 Total Customers698,112 Service Delivery […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1678,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ep_exclude_from_search":false,"dmv_page_popups":[],"dmv_ribbon_color":"","dmv_top_illustration":"","dmv_page_title":"","dmv_page_subtitle":"","dmv_exclude_from_search_results":false,"dmv_allowed_editors":[],"footnotes":""},"categories":[625],"tags":[],"dmv_task":[11],"dmv_functional_page_type":[64],"dmv_content_type":[],"class_list":["post-7021","page","type-page","status-publish","hentry","category-customers-eligible-to-renew-their-license-via-alternative-services-fiscal-year-2015-2016","dmv_task-educational","dmv_functional_page_type-informational"],"featured_image_src":null,"yoast_head":"\nCustomers Eligible To Renew Their License Via Alternative Services Fiscal Year 2015-2016 - California DMV<\/title>\n<meta name=\"description\" content=\"Over 7.7 million customers renewed their driver license in FY 2015-2016. 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