Quincy DMV Dedicates New Office to Better Serve Customers

California Department of Motor Vehicles
Media Relations Office
2415 First Avenue, MS F-122, Sacramento, CA 95818
Contact: Mike Marando, Steve Haskins, Armando Botello, Mike Miller
November 17, 2006




Sacramento—The Department of Motor Vehicles officially dedicated its newest office this morning with a grand reopening ceremony in Quincy. Employees, department managers and area business leaders celebrated the occasion in the newly remodeled, leased building at 1953 East Main Street, Suite 3, which features modern amenities designed to improve customer service.

The office opened to the public October 30 after a one-day move from the old location at 80A Main Street. The new facility offers ATM/debit card service, automatic doors to accommodate disabled customers and public restrooms. It also encompasses 2,840 square feet with 15 shared parking spaces, an improvement over the former location, which covered 1,794 square feet and had only 9 parking spaces. Two full-time employees work in the Quincy office, and handle some 22,000 transactions each year.

“We are committed to providing our customers with the best, fastest and most accurate service, and this new office will help us do just that,” said DMV Director George Valverde. “The extra space will give us room to grow along with the area. We look forward to serving this community for generations to come.”

Representatives from Sierra Pacific Industries also attended today’s event. The company relies heavily upon the Quincy office to test and certify its employees who operate in the Plumas National Forest and surrounding timberlands.

Besides the amenities offered in the new Quincy office, DMV also offers a myriad of services online, by phone and by mail that can help customers avoid an office visit altogether, saving both time and energy. Customers can go online anytime to make office and drive test appointments, renew licenses and registrations, calculate fees and taxes, request refunds, check driving school licenses or ask questions via an automated e-mail response system. They can also file a change of address or a Notice of Release of Liability, or register to become an organ and issue donor online at www.dmv.ca.gov.

The expansion of online services has enabled customers to register more than 4 million vehicles and has re-licensed 800,000 drivers since 2004. Average wait times to be served in DMV field offices have dropped to approximately 21 minutes.

Help is also just a phone call away, 24 hours a day at 1-800-777-0133. In 2005, telephone wait times dropped from five minutes to less than two minutes, while busy signals were eliminated by an astounding 96 percent.

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DMV MEDIA RELATIONS:
dmvmediarelations@dmv.ca.gov
PHONE (916) 657-6437
FAX (916) 657-8282