Quincy DMV Dedicates New Office to Better Serve Customers

California Department of Motor Vehicles
Media Relations Office
2415 First Avenue, MS F-122, Sacramento, CA 95818
Contact: Mike Marando, Steve Haskins, Armando Botello, Mike Miller
November 28, 2006




Sacramento—Adding to a long list of recent customer service successes, the Department of Motor Vehicles (DMV) reached another milestone this holiday weekend, with the ten millionth vehicle registration renewal through the department's Web site at www.dmv.ca.gov. In March 2006, DMV had tallied a total of seven million online registration transactions. But an astounding three million more have been made in just the past eight months, pushing the department past the new benchmark in record time.

"This truly shows that our customers embrace the Internet as a way to save time, money and energy," said DMV Director George Valverde. "It's one way we're meeting the challenge to apply existing technology to make everyday transactions quick and easy. Using the Internet helps eliminate unnecessary trips to a DMV office, with the added benefit of 24-hour service and a variety of transactions that can all be accessed from the comfort and convenience of your home or office."

Besides renewing vehicle registrations online, customers can also use the DMV Web site to:

  • Renew driver's licenses or ID cards
  • Reserve, purchase or renew personalized plate designations
  • Check the license status of driver's education or traffic schools, new or used vehicle dealers and more
  • File change of address or vehicle transfer forms
  • Calculate fees and taxes due
  • Request refunds
  • Find the nearest DMV offices, hours of operation and wait times
  • Schedule office appointments for up to three transactions or for three separate customers
  • Make appointments for both car and motorcycle driving skill tests
  • Study the Driver's Handbook, the Motorcycle Handbook, the Parent-Teen Training Guide and more
  • Take interactive driver's license exams
  • Answer the most frequently asked questions in extensive archives

In addition to the ten million online vehicle registration renewals, DMV is also nearing two more Internet milestones . one million driver's license renewals and 500,000 personalized plate reservations. According to Director Valverde, "Ten million vehicles are just the beginning. We look forward to serving millions of Californians in innovative ways for generations to come."

The DMV Web site also features information relating to the Car Buyer's Bill of Rights, teen and senior drivers and their families, and information about organ and tissue donation. It also features a new, more powerful and more accurate search function that can locate any information a driver needs to know. Credit cards and EFT (electronic check) payments are accepted for most online transactions.

If an office visit is necessary, customers will be happy to know that the addition of Web-based transactions in 2004 helped lower average wait times from one hour to 20 minutes. But many visits can last less than five minutes. All offices also now accept ATM/debit cards for payments. Self-service terminals that allow instant vehicle registration renewal and an automated touch-screen driver license knowledge test are the latest technological advances being considered for expansion.

###

DMV MEDIA RELATIONS:
dmvmediarelations@dmv.ca.gov
PHONE (916) 657-6437
FAX (916) 657-8282