Technology Driving DMV Customers to Conduct Business on the Internet

California Department of Motor Vehicles
Media Relations Office
2415 First Avenue, MS F-122, Sacramento, CA 95818
Contact: DMV Media Relations

www.dmv.ca.gov
www.youtube.com/CaliforniaDMV

January 28, 2008

Sacramento –The California Department of Motor Vehicles (DMV) announced today a significant increase in customers using the DMV online services. In 2007, over 6.6 million customers used online DMV transaction services, an increase of 25 percent from 2006. Since 2003, DMV customers have been able to renew their driver’s licenses and vehicle registrations as well as make address changes and register to vote all from the comfort of their home computers.

DMV Director George Valverde emphasized that the department is taking advantage of advances in technology to help meet Governor Schwarzenegger’s goal of more efficiency in government. “The increase in online business reflects a direct benefit of the public’s investment in the DMV,” said Director Valverde. “As technology continues to evolve, we are committed to enhancing customer service and ensuring privacy protection as part of our long-term business strategy.”

Customers found renewing their vehicle registrations as the most popular online option, as 4,857,251 vehicles were registered over the Internet, a 25.3 percent increase over the 2006 total of 3,876,150. Online driver license renewals totaled 486,532, fully 25 percent better than the 390,738 logged the previous year. Online change of address filings numbered 554,244 and notice of release of liability filings totaled 761,252.

Customers can perform any one of the following transactions and functions on the DMV Web site:


  • Renew driver license
  • Renew vehicle registration
  • Make a change of address
  • Register to vote
  • Purchase personalized plates
  • File a notice of release of liability
  • Check the license status of driver’s education or traffic schools, new or used vehicle dealers
  • File vehicle transfer forms
  • Calculate fees and taxes due
  • Request refunds
  • Find the nearest DMV offices, hours of operation and wait times
  • Schedule office appointments for up to three transactions or for three separate customers
  • Make appointments for both car and motorcycle driving skill tests
  • Study the Driver’s Handbook, the Motorcycle Handbook, the Parent-Teen Training Guide
  • Take interactive driver’s license exams
  • Answer the most frequently asked questions in extensive archives

Don’t Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Web site (www.dmv.ca.gov), including online appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions.

DMV is a department under the Business, Transportation and Housing Agency, which is under the direction of Secretary Dale E. Bonner. The DMV licenses drivers; maintains driving records; registers and tracks official ownership of vehicles and vessels; investigates auto and identity-related fraud; and licenses car dealers, driving schools, and traffic violator schools.

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DMV MEDIA RELATIONS:
For Media Inquiries Only
dmvmediarelations@dmv.ca.gov
PHONE (916) 657-6437
FAX (916) 657-8282