DMV Senior Ombudsman Office Can Answer your Questions About Older Drivers

2415 First Avenue, MS F-122
Sacramento, CA 95818
Telephone: 916-657-6437
Fax: 916-657-8282

Contact: Mike Marando, Steve Haskins,
Armando Botello, Jan Mendoza
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February 14, 2011

Sacramento – As 2011 unfolds, the first baby boomers are turning 65, and they will soon comprise the so-called "silver tsunami" of seniors behind the wheel on California roadways. In fact, by 2025, there will be approximately five million drivers age 65 and over. They will comprise the DMV's most rapidly growing demographic.

Motorists will need assistance with driver education, information about alternative transportation sources and maintaining safe mobility. The California Department of Motor Vehicles has already started to respond to those needs with its Senior Ombudsman Office, which was created in 2006 to help older driver and their families better deal with personal licensing issues.

The office was founded and headed by Charley Fenner, a 50-year veteran of the department, who oversees a five-member Senior Ombudsman office comprised of highly experienced staffers with years of experience in DMV Driver Safety Offices, field offices and licensing operations. All are tasked solely with dealing with senior drivers as well as their families of senior drivers and they are all experts on the subject.

They are also able to speak directly about senior-driver related issues, which include:

  • How to discuss the issue of senior parents no longer being able to drive safely;
  • How to find out about alternative transportation for your parents;
  • How do limited licenses work and are they a good option for your parents?;
  • How does the re-examination process actually work? (It doesn't always result in a license suspension or revocation.);
  • What is the truth about most older drivers? You might be surprised to find out what the facts are and what the research shows;
  • Older drivers and their vehicles.

Attention Assignment Editors: for interview requests, please contact the Office of Public Affairs at 91/657-6437, and an information officer will coordinate an a one-on-one interview with a DMV Ombudsman at your mutual convenience.

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Don’t Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Web site (, including online appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133. DMV is a department under the Business, Transportation and Housing Agency.


Media Inquiries Only
PHONE (916) 657-6437

DMV Customer Service Centers
Please Call (800) 777-0133