DMV Field Office Wait Times Decrease

Contact: Mike Marando, Armando Botello,
Jan Mendoza, Jaime Garza
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www.DMV.ca.gov

Office of Public Affairs
2415 First Avenue
Sacramento, CA 95814
(916) 657-6437





FOR IMMEDIATE RELEASE
April 25, 2011

Department Expands Alternative Service Options For Customers

Sacramento – Wait times in DMV field offices are decreasing.

Of the 2.5 million customers served statewide during the month of March, approximately 65 percent were served on average in 30 minutes or less, compared to 42.1 percent for the same month in 2010 when state furloughs closed DMV offices three days per month, the Department of Motor Vehicles announced today. Wait times can vary widely depending upon location and region of the state, but department officials are pleased with the latest numbers.

“While more work needs to be done, we are encouraged that wait times are beginning to come down,” said DMV Director George Valverde. “With the addition of more online services, the DMV continues to move forward in servicing our customers the best way possible.”

The DMV recently rolled out vehicle registration Self Service Terminals in various field offices where customers can renew their registration in less than a minute.  Also, the DMV website has been enhanced with more online services where customers can now create their own personal landing page and manage their vehicle registrations, obtain their own driving record and perform many other DMV online services. To date, more than 1.5 million Californians have created their own online accounts.

With the new “DMV NOW” Smartphone applications for the Android and iPhone, customers on the go are now able to make appointments, find a local field office, and take sample driving tests among many other options.

And, customers making advance appointments will automatically receive a courtesy reminder call three days in advance of their scheduled appointment. DMV’s “Appointment Notify” telephone system reminds customers about the date, time, field office location and type of appointment.

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Don’t Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Web site (www.dmv.ca.gov), including online appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133. DMV is a department under the Business, Transportation and Housing Agency.

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