Never Miss Your DMV Appointment Again! DMV Launches New Notification Application

Contact: Mike Marando, Armando Botello,
Jan Mendoza, Jaime Garza
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www.DMV.ca.gov

Office of Public Affairs
2415 First Avenue
Sacramento, CA 95814
(916) 657-6437





FOR IMMEDIATE RELEASE
April 27, 2011

Sacramento The next time your phone rings, it could be the California Department of Motor Vehicles on the line. The DMV is reaching out to its customers with a new, innovative Telephone Appointment Notification application.

"We are always searching for creative ways to use the latest technology to improve our customer service," said DMV Director George Valverde. "We understand life can sometimes get a little hectic and by offering this friendly, personal appointment reminder, we hope doing business with the DMV becomes the easy part of your busy day!"

Here is how it works: Three days prior to the scheduled appointment customers will receive a call reminding them about the date, time, field office location and type of appointment. If no one answers, a voice message will be left on the phone.

The state-of-the-art system will dial up as many as 16,000 customers a day to make sure they do not miss appointments dealing with issues such as driver license, vehicle registration, special drive or vision tests, oral tests, and commercial drive tests.

And remember, the DMV offers an exciting new application called "DMV NOW" which offers a one-stop mobile directory that can meet many of your DMV needs by using your iPhone / ipod Touch or Android device.

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Don’t Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Web site (www.dmv.ca.gov), including online appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133. DMV is a department under the Business, Transportation and Housing Agency.

Media Inquiries Only
dmvpublicaffairs@dmv.ca.gov
PHONE (916) 657-6437

DMV Customer Service Centers
1-800-777-0133







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