Septic Tank Failure Forces Lake Isabella DMV Office To Close

Contact: Mike Marando, Armando Botello,
Jan Mendoza, Jaime Garza
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www.DMV.ca.gov

Office of Public Affairs
2415 First Avenue
Sacramento, CA 95814
(916) 657-6437

FOR IMMEDIATE RELEASE
August 4, 2011

Precautionary Measure to Ensure Safety of Customers and Employees

Sacramento – Protecting customer and employee safety is the reason the Department of Motor Vehicles (DMV) decided to temporarily close its Lake Isabella office today after sewage from a septic tank spewed into an isolated area of the facility at 5520 Lake Isabella Boulevard. 

DMV officials said the over-flow was caused by a valve failure in the septic tank system that happened at 4 p.m. on Friday, July 29, 2011. The sewage flowed out of the bathroom, seeped through the wall, which soaked the carpet and damaged furniture.

Crews worked tirelessly throughout the weekend to clean and sanitize the contaminated area in time for the office to re-open on Monday.  However, further testing revealed the presence of additional waste bacteria, so the decision was made to shut down operations as a precautionary measure.

It is estimated the office will remain closed through August 26, while additional testing and clean-up is completed. DMV officials said they will work as quickly as possible to order and install new carpet. They also said the modular systems furniture may also need to be dismantled and replaced.

The Lake Isabella facility has 3 full time employees who conduct approximately 2,600 transactions each month.

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With the new “DMV NOW” Smartphone applications for the Android and iPhone, customers on the go are now able to make appointments, find a local field office, and take sample driving tests among many other options.

And, customers making advance appointments will automatically receive a courtesy reminder call three days in advance of their scheduled appointment. DMV’s “Appointment Notify” telephone system reminds customers about the date, time, field office location and type of appointment.

Don’t Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Web site (www.dmv.ca.gov), including online appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133. DMV is a department under the Business, Transportation and Housing Agency.

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