DMV Improves Advance Appointment Services For Customers

Contact: Mike Marando, Armando Botello,
Jan Mendoza, Jaime Garza
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www.DMV.ca.gov

Office of Public Affairs
2415 First Avenue
Sacramento, CA 95814
(916) 657-6437
dmvpublicaffairs@dmv.ca.gov

FOR IMMEDIATE RELEASE
October 19, 2011

Sacramento — Making an appointment with the Department of Motor Vehicles (DMV) has never been easier.

The DMV has restructured appointment availability, offering more advance appointments to customers than ever before. By expanding the number of appointments available, customers can continue to do business with the DMV at a time more convenient for them.

"The DMV is committed to making appointments for our customers as attractive and efficient as possible," said DMV Director, George Valverde. "Our goal is to continually improve efficiencies for our more than 30 million customers."

Director Valverde noted that 90 to 95 percent of customers with advance appointments are being served expeditiously, and nearly the same percentage are getting appointments within four days.

Customers can schedule an advance appointment directly online, or by calling the DMV's customer service department at 800.777.0133. In addition to making more appointments available for customers, DMV employees are working with customers to better educate them about appointment availability.

Expanded appointment availability is the latest in a series of customer service improvements launched by the department. Earlier this year, the DMV unveiled Appointment Notify, where customers will receive a reminder call three days prior to a scheduled appointment.

In May, customers were given the option of a call-back from the department through Virtual Hold; in April, 25 new Self-Service Terminals were installed in 25 locations designed to get vehicle registration stickers and cards into customers' hands in a few minutes or less; and, in March, DMV launched DMV Now, its second smart phone app which allows customers to find a local office with its actual wait time and provide turn-by-turn directions based on the GPS location, take sample written driving tests, access a large library of DMV driver education videos and access other important DMV alerts.

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Don’t Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Web site (www.dmv.ca.gov), including online appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133. DMV is a department under the Business, Transportation and Housing Agency.