DMV Wants Your Feedback
Office of Public Affairs
2415 First Avenue
Sacramento, CA 95814
FOR IMMEDIATE RELEASE
January 24, 2012
Department encourages comments, suggestions from customers
Sacramento —In a continuing effort to improve customer service and satisfaction, customers now have the opportunity to rate their DMV experience by sharing valuable feed back on a new “How are we doing?” web survey page.
“The opinions and suggestions from our customers are the most valuable tools that the DMV can utilize to improve on services,” said DMV Director George Valverde. “We take the opinions of our customers very seriously”
DMV customers are now able to go to the DMV website and choose a service rating from 1 – 10 with an optional comment box designed to share any additional thoughts, suggestions, or compliments. The department will use this data for future consideration in the development of additional customer services.
The DMV has deployed a series of new service options and enhancements with the customer in mind. Last month, the department increased the number of Self Service Terminals (SSTs) to 35 offices around the state where customers can get their registration cards and tags within seconds; in October, DMV launched a new, expanded appointment system that is providing advance appointments in greater numbers and in a more timely manner; in May, customers began receiving the option of a call-back from the department through Virtual Hold; and, DMV deployed Appointment Notify, where customers receive a reminder call three days prior to a scheduled appointment.
These improvements followed DMV’s successful launch of DMV Now, which allows customers with Android and iPhone smart phones to find a local office with real-time wait times and provide turn-by-turn directions based on GPS location, take sample written driving tests, and, access a large library of DMV driver education videos and other important DMV alerts.
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Don’t Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Website (www.dmv.ca.gov), including online appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133. DMV is a department under the Business, Transportation and Housing Agency.