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July 3, 2012

DMV Launches New Customer Feedback Survey

Sacramento —What services would you like to see at the DMV of the Future?

The Department of Motor Vehicles poses this question with the launch of a new customer-service survey on its website.

The new survey – available online through July 15, 2012 – – is part of the department’s “DMV Vision 2015” initiative that ties into the 100th anniversary of the Department of Motor Vehicles. Customer ideas will be incorporated into the department’s strategic plan as a living document that brings a fresh, innovative approach to how the agency conducts business.

In recent months, the DMV has unveiled several new products and services with the customer in mind, including: Appointment Notify, where a reminder call is made to customers three days in advance of a scheduled appointment; Virtual Hold, which gives customers the option of receiving a call-back from a DMV representative that same day; and, Self Service Terminals in selected DMV field offices that make vehicle registration that much easier.

The DMV is also offering advance appointments, either by phone or via the Internet, whereby customers can secure an appointment with one or two days.

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Don’t Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Web site (, including online appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133. DMV is a department under the Business, Transportation and Housing Agency.