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April 4, 2013

DMV Wins International Award For Social Media Outreach

Sacramento – The California Department of Motor Vehicles (DMV) has been named a 2013 Computerworld Honors Laureate by IDG’s Computerworld publication. The annual award program honors visionary applications of information technology promoting positive social, economic and educational change.

“We work hard to help our customers 24 hours a day, 7 days a week using cutting edge technology,” said DMV Chief Deputy Director, Jean Shiomoto.  “As we continue to move forward, the DMV is always looking for ways to improve customer services from our unique smartphone applications to our online services where customers can renew their driver licenses, vehicle registrations and conduct a number of other transactions.”

The DMV was recognized as a Laureate in the Innovation category.  The category recognizes organizations for the design and development of technologies or products that represent advancement in the fields of information technology.  The DMV’s vast social media efforts using Facebook, Twitter and YouTube is an alternative avenue to communicate directly with customers. 

The DMV started its social media pilot in 2010, and three years later the program shares and re-tweets of important DMV messages are in the millions.  The DMV was the first California state agency to have its own YouTube Channel and it currently features over 100-driver training and entertaining informational videos such as the DMV Answerman.  These popular video clips have been viewed 26 million times.

Founded by International Data Group in 1988, the Computerworld Honors Program is governed by the not-for-profit Computerworld Information Technology Awards Foundation. Computerworld Honors is the longest running global program to honor individuals and organizations that use information technology to promote positive social, economic and educational change.

“Technology continues to play a pivotal role in transforming how business and society functions. For the past 25 years the Computerworld Honors Program has had the privilege of celebrating innovative IT achievements,” said John Amato, vice president & publisher, Computerworld.

The Computerworld Honors Program awards will be presented at the Gala Evening and Awards Ceremony on June 3, 2013, at the Andrew W. Mellon Auditorium in Washington, D.C.  The June 3, 2013, issue of Computerworld magazine will feature a selection of this year’s Honors Laureates.


Don't Stand In Line, Go Online! Doing business with the DMV has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Website including online advance appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133. DMV is a department under the Business, Transportation and Housing Agency.