Franchise Tax Board/Delinquent Registration Frequently Asked Questions

Q: I received a “Demand for Payment” letter from the Franchise Tax Board for my vehicle’s registration and late fees, how do I pay?

A. You have three payment options:

By Mail—
Make your personal check, cashier’s check, or money order payable to DMV and write your vehicle license plate number on the front of your check or money order. Do not mail cash. Credit cards cannot be used.

Mail your payment and a copy of the demand for payment letter to:

DMV
Revenue Services Support Unit
Mail Station C140
PO Box 825341
Sacramento, CA 94232-5341

In person at a DMV office
For faster service, make an appointment online or call 1-800-777-0133 to make an appointment.

Bring:

  • A copy of the demand for payment letter or your vehicle’s license plate number.
  • Cash, or an ATM/Debit card, or a personal check, cashier’s check, or money order made payable to DMV.
    Note
    : Credit cards are not accepted at field offices.

In person at an American Automobile Association (AAA) office if you are a member.

Bring:

  • A copy of the demand for payment letter or your vehicle’s license plate number.
  • Cash, or a personal check, cashier’s check, or money order made payable to DMV.

Q: Can I pay my late registration fees online?

A: There is no online option for paying registration fees and penalties once the Demand for Payment collection letter has been sent.

Can I make partial payments?

A. Full payment must be made in order to close the registration collection account. A partial payment can be made; however, partial payments will not stop the collection process and partial payment does not allow you to operate or park your vehicle on the public streets.

Q. I was notified that my wages were going to be garnished or that a levy was going to be set on my bank account. I have paid the full amount; how do I stop the wage garnishment or bank levy?

A. After you have made the full payment, contact the Revenue Services Support Unit at (916) 657-8120 to stop the wage garnishment or bank levy and close your collection account.

Q: Why did I receive a Demand for Payment letter if I already paid my fees?

A: If you paid your registration fees within the last 30 days disregard the Demand for Payment letter. The Demand for Payment letters are printed in advance and do not reflect recent payments.

Q: I paid all my registration and penalty fees, but I still need a smog certificate to finish registering my vehicle. Is my collection account automatically closed or do I have to call to have the collection process stopped?

A: You must call the Revenue Services Support Unit at (916) 657-8120 and let them know that your registration fees and penalties are paid. Once your full payment has been verified the Revenue Services Support Unit will manually close your collection account. Collection accounts do not close automatically unless the registration renewal is completed and a new registration sticker is issued.

Q: How do I stop collection on a vehicle that I no longer own?

A: If you no longer own the vehicle, you must complete and submit a Notice of Transfer and Release of Liability (REG 138) to DMV. The department will review the Notice of Transfer and Release of Liability (REG 138) to determine whether the late fees and penalties are to be collected from you (fees due before the date of sale) or collected from the new owner (fees due after the date of sale). Do one of the following:

If you are mailing in the notice, mail it directly to:

DMV
Revenue Services Support Unit
Mail Station C140
PO Box 825341,
Sacramento, CA 94232-5341

Q: How do I close a collection account on a vehicle that has not been driven, towed, stored, or parked on public roads or highways since its registration expired and that I do not plan on operating during this registration year?

A: If it has been less than 90 days since the vehicle’s registration expired you can put the vehicle on Planned Non-Operation (PNO) status and close the collection account by submitting all of the following to DMV:

If it has been more than 90 days since the vehicle’s registration expired or if the vehicle was on the street after it expired the vehicle cannot be put on PNO. The full year registration fees and penalties must be paid to close the collection account.

See the Fast Facts brochure FFVR 01, Reporting Vehicle Status (Registered vs. Non-Operational) for further information about planned non-operation.

Q: How do I close a collection account on a vehicle that is junked or wrecked?

A: The vehicle must be junked or salvaged before the collection account can be closed.

If the vehicle was totaled, wrecked, or junked:

  • After the registration expired, the registration fees and penalties remain due and must be paid to close the account.
  • Before the registration expired, registration fees and penalties may be waived by sending supporting documents (accident report, police report, copy of insurance settlements, etc.) with a copy of your demand for payment letter to:
    DMV
    Revenue Services Support Unit
    Mail Station C140
    PO Box 825341
    Sacramento, CA 94269-001

If your vehicle has not been junked or salvaged; see the How to Junk a Vehicle Checklist or the brochure HTVR 16, How to Obtain a Salvage Certificate or Nonrepairable Vehicle Certificate on our website to find out what items are required to junk or salvage your vehicle. Bring your junk or salvage application to your local DMV office. For faster service, make an appointment onlineor call 1-800-777-0133 for an appointment.

Q: My vehicle is now registered in another state or was permanently moved out of California; how do I close the collection account?

A: If the vehicle is no longer in California, indicate the date the vehicle left California and check the appropriate box on the reverse side of the letter from the Franchise Tax Board or DMV notice and mail to:

DMV
Revenue Services Support Unit
Mail Station C140
PO Box 825341
Sacramento, CA 94269-001

DMV will review the information you provided and if fees were due before the vehicle left California; you will be notified of the amount due to close the account.