Over six million customers renewed their driver license in FY 2018-2019. Of those customers, over 2.5 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
Service Delivery Type | July-September 2018 | October-December 2018 | January-March 2019 | April-June 2019 | Total Customers |
---|---|---|---|---|---|
177,545 | 193,437 | 263,002 | 222,420 | 856,404 | |
Internet | 337,818 | 252,757 | 206,344 | 251,071 | 1,047,990 |
Field Office | 135,183 | 125,678 | 155,322 | 186,367 | 602,550 |
Total | 650,546 | 571,872 | 624,668 | 659,858 | 2,506,944 |