Over 3.3 million customers renewed their driver license in FY 2016-2017. Of those customers, over 1.95 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
Service Delivery Type | July-September 2016 | October-December 2016 | January-March 2017 | April-June 2017 | Total Customers |
---|---|---|---|---|---|
138,609 | 125,178 | 127,366 | 200,324 | 591,477 | |
Internet | 148,101 | 175,975 | 200,415 | 249,486 | 773,977 |
Field Office | 205,429 | 123,268 | 126,461 | 134,673 | 589,831 |
Total | 492,139 | 424,421 | 454,242 | 584,483 | 1,955,285 |