Over 6 million customers renewed their driver’s license in FY 2020-2021.
Of those customers, over 3.4 million were eligible to renew via an
alternative service channel. The chart below provides a breakdown of
the method used by these eligible customers to renew their driver’s
license. Field Office totals reflect those customers who chose to renew
their driver’s license in a field office, even though they were eligible to
renew using an alternative service channel.
| Service Delivery Type | July-September 2020 | October-December 2020 | January-March 2021 | April-June 2021 | Total Customers |
|---|---|---|---|---|---|
| Service Delivery TypeField Office | July-September 202065,583 | October-December 202065,870 | January-March 202161,270 | April-June 202158,815 | Total Customers251,538 |
| Service Delivery TypeInternet | July-September 2020511,322 | October-December 2020419,804 | January-March 2021469,003 | April-June 2021356,879 | Total Customers1,757,008 |
| Service Delivery TypeMail | July-September 2020336,309 | October-December 2020387,651 | January-March 2021481,634 | April-June 2021249,667 | Total Customers1,455,261 |
| Service Delivery TypeTotal | July-September 2020913,214 | October-December 2020873,325 | January-March 20211,011,907 | April-June 2021665,361 | Total Customers3,463,807 |
