DIGITAL TRANSFORMATION

Best Intranet Usage
Simpplr Excellence Award
The California DMV created a state-of-the-art intranet system that revolutionizes the employee experience, internal communication, and access to timely and relevant information.
The new intranet provides a centralized resource for team members that results in a more efficient, engaged, and informed workforce.


Innovative Use of Data Analytics
LA Fire Vehicle Data Sharing
The DMV Investigations Division partnered with the department’s Information Services Division to create a Fire Disaster Response web application that streamlined data sharing with fellow state response teams during the January 2025 Palisades and Eaton wildfires.

This state-of-the-art solution merged DMV vehicle registration records with CalFire’s damage data, which allowed for real-time inspections and seamless data sharing across responding agencies.


Excellence in Customer Experience
The Personalized MyDMV Revolution
The new, personalized MyDMV Experience with The Garage feature integrated a range of technologies and human-centered design processes to modernize the way Californians interact with DMV services.

The project combined personalization, modular technology, and rapid innovation cycles, while maintaining security, scalability, and accessibility to deliver a faster and easier DMV experience that is intelligent and inclusive.

ENGAGEMENT

Open the Door to the New MyDMV & Garage Feature
Publications and Visual Arts – Regional Award
The DMV began offering customers a more personalized online experience when using their MyDMV account with an added “garage” feature where they can “park” all their vehicle-related information in one spot.

The Office of Public Affairs team created a unique visual image that captured the digital offering’s “essence” as way to promote and encourage customer interaction.


Final Countdown to REAL ID – Get On Board
Advertising – Regional Award
The DMV designed revised, eye-catching REAL ID advertising materials to remind Californians to get a REAL ID before the federal enforcement date of May 7, 2025.

The new digital and print and video ads were developed using existing resources and feature local TSA agents interacting with travelers using their REAL ID at airport security.


Clothing Drive & Job Application Classes for Women’s Empowerment
Community Service – Regional Award
DMV team members who belong to the department’s Women’s Affinity Group donated 1,000 pounds of clothing, which included professional outfits and accessories. They also participated in an employment workshop to empower single mothers and those experiencing homelessness to improve their lives.


Team Member Francisco Lanza – Contact Center Agent
Customer Service – Regional and Int’l Award
Francisco Lanza is a bilingual DMV Call Center team member who is dedicated to creating positive customer experiences through his exceptional work ethic. He consistently demonstrates extensive knowledge, professionalism, and a commitment to going above and beyond in resolving customer issues and answering their questions.

His dedication to excellence is unwavering, making him a standout employee..