Technical Support

Adult Desk

Help us direct you to the most relevant technical support option.

Watch this video to learn how to navigate the Shopping Cart (Step-by-Step).

If you are experiencing problems logging in, DMV recommends you use the latest version of your device’s operating system (OS) and browser.

If your problem continues, please try using a different device and/or browser.

Recommended browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari (iOS/OS X)

If you are unable to register an online account or access Replacement Driver’s License, please visit a DMV office or see alternate options below:

Driver’s License Internet Renewal

Mail your renewal to:
Driver License Inquires
Department of Motor Vehicles
PO Box 942890 Sacramento, CA 94290-0001

Driver’s Record Request / Vehicle Record Request

DMV Kiosks use touchscreen technology to guide you through various DMV transactions. Kiosks are available inside select field office and retail locations.

Visit the DMV Kiosks page for more information on what transactions can be completed at a kiosk and to find kiosk locations near you.

Change of Address

Mail form DMV 14
DMV Change of Address
P.O. Box 942859
Sacramento, CA 94259

Replacement Driver’s License

Visit a DMV field office. Fill out the driver’s license/identification card application before you go.

You will need to reset your account.

  1. Select MyDMV from the top right of this website.
  2. From the Login page, click ‘Forgot your Password?’ 
  3. On the Password Reset Step 1 of 3 screen, enter your email and click ‘Continue.’
  4. You will be sent a verification code via email and directed to a page where you will need to enter the code.
  5. Be sure to check your email (including junk and spam folders) for the verification code.
  6. Once you have entered the code correctly, you will get to the Password Reset Step 3 of 3 screen where you can create a new password.

If you are locked out of your account, wait 30 minutes and try to log in again.

If you know your account password but want to change it, please see the Change My Password link on your MyDMV page.

If you have access to your current account email and want to change it to another email you have access to, please use the Update Your Email process.

If you no longer have access to your account email and cannot access your online account, please re-register your account.

If you have access to your account phone number and want to use a different phone number that you have access to, please use the Update Your Phone Number process.

If you no longer have access to your account phone number and cannot access your online account, please call the DMV contact center at 1-877-563-5213.

Please verify you are entering valid and correct information. Information may include:

  1. Email
  2. California DL/ID #
  3. First Name
  4. Last Name
  5. Physical Address – do not use a P.O. box
  6. Date of Birth
  7. SSN
  8. Phone Number

If you paid online and did not receive a confirmation of payment, please allow 72 hours and then contact the DMV contact center at 1-800-777-0133.

Need something else?