Technical Support

Adult Desk

Help us direct you to the most relevant technical support option.

You will need to reset your account.

  1. Select MyDMV from the top right of this website.
  2. From the Login page, click ‘Forgot your Password?’ 
  3. On the Password Reset Step 1 of 3 screen, enter your email address and click ‘Continue.’
  4. You will be sent a passcode via email and directed to a page where you will need to enter the passcode.
  5. Be sure to check your email (including junk and spam folders) for the passcode.
  6. Once you have entered the passcode correctly, you will get to the Password Reset Step 3 of 3 screen where you can create a new password.

Still need assistance?

If you are locked out of your account, wait 30 minutes and try to log in again.

Still need assistance?

Please verify you are entering valid and correct information. Information may include:

  1. Email Address
  2. First Name
  3. Last Name
  4. Address
  5. Date of Birth
  6. SSN

Still need assistance?

If you paid online and did not receive a confirmation of payment, please allow 72 hours and then contact the DMV call center at 1-800-777-0133 or 1-877-563-5213.

The call center business hours are Monday – Tuesday and Thursday – Friday 8:00am to 5:00pm PST and Wednesdays 9:00am to 5:00pm PST.

Still need assistance?

If you still need technical assistance, please use our online form.

Need something else?