Over 4.7 million customers renewed their driver license in FY 2012-2013. Of those customers, over 2.7 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
| Service Delivery Type | July-September 2012 | October-December 2012 | January-March 2013 | April-June 2013 | Total Customers |
|---|---|---|---|---|---|
| Service Delivery TypeMail | July-September 2012318,035 | October-December 2012272,060 | January-March 2013337,142 | April-June 2013312,169 | Total Customers1,239,406 |
| Service Delivery TypeInternet | July-September 2012189,963 | October-December 2012180,095 | January-March 2013207,754 | April-June 2013208,143 | Total Customers785,955 |
| Service Delivery TypeField Office | July-September 2012161,039 | October-December 2012148,626 | January-March 2013155,925 | April-June 2013157,095 | Total Customers622,685 |
| Service Delivery TypePhone | July-September 201217,999 | October-December 201214,278 | January-March 201317,498 | April-June 201318,371 | Total Customers68,146 |
| Service Delivery TypeTotal | July-September 2012687,036 | October-December 2012615,059 | January-March 2013718,319 | April-June 2013695,778 | Total Customers2,716,192 |
