Over 7.7 million customers renewed their driver license in FY 2015-2016. Of those customers, more than 2.9 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
| Service Delivery Type | July-September 2015 | October-December 2015 | January-March 2016 | April-June 2016 | Total Customers |
|---|---|---|---|---|---|
| Service Delivery TypeMail | July-September 2015312,369 | October-December 2015272,750 | January-March 2016275,855 | April-June 2016210,364 | Total Customers1,071,338 |
| Service Delivery TypeInternet | July-September 2015300,990 | October-December 2015267,678 | January-March 2016272,443 | April-June 2016243,610 | Total Customers1,084,721 |
| Service Delivery TypeField Office | July-September 2015181,219 | October-December 2015178,078 | January-March 2016180,488 | April-June 2016158,327 | Total Customers698,112 |
| Service Delivery TypePhone | July-September 201520,450 | October-December 201520,416 | January-March 201616,452 | April-June 20160* | Total Customers57,294 |
| Service Delivery TypeTotal | July-September 2015815,028 | October-December 2015615,059 | January-March 2016745,214 | April-June 2016612,301 | Total Customers2,911,465 |
* The ability to renew driver licenses by phone was discontinued April 1, 2016
